Dynamic Senior Housekeeping Supervisor with proven expertise at Mekdam Technical Services, excelling in team management and quality control. Recognized for enhancing operational efficiency and training staff to meet high standards. Strong leadership and attention to detail ensured compliance with health regulations, significantly improving service quality and guest satisfaction.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior Housekeeping Supervisor
Mekdam Technical Services
Doha, Doha
06.2022 - Current
Delegated work to staff, setting priorities and goals.
Managed team of employees, daily progress reports and overall project planning.
Ensured the cleanliness of guest rooms and public areas.
Collaborated with multiple departments to maximize workflow and efficiency.
Reviewed employee performance and devised improvement plan to achieve goals.
Inspected rooms for cleanliness, reporting any deficiencies to management.
Attended meetings with other department heads to discuss strategies for achieving goals.
Supervised and supported housekeeping personnel to maximize quality of service and performance.
Supervised and trained housekeeping staff, ensuring quality standards were met.
Group Station Supervisor (GSS)
Aktor Como Intercity Facility Management (ACIFM) Metro
Doha, Doha
06.2019 - 05.2022
Supervised and coordinated the work of housekeeping staff, including Supervisors of 11 metro station on the gold line from Al Aziziyah to RBA metro station.
Periodically visited and inspected concourses, platforms, shelters, and BOH areas to ensure cleanliness and adherence to the Doha Metro standards.
I always met and briefed all the supervisors from different metro stations on various issues, and I helped in training them in the long run.
Trained new staff, and conducted regular performance evaluations.
Ensured proper usage and maintenance of housekeeping equipment and cleaning supplies.
Addressed and resolved both Passenger complaints and internal misunderstandings or issues between staffs promptly and professionally.
Monitored inventory levels of cleaning supplies, and amenities; placed orders as necessary.
Ensure compliance with health and safety regulations.
Housekeeping Team Leader
Mulago National Referral Hospital
Kampala, Mulago
02.2016 - 05.2019
Regularly briefed, had the Tool Box Talk (TBT), and assigned tasks to the staff.
Monitored and ensured the highest standards of compliance with regulations, risk assessments, and company policies.
Adhered to all regulatory issues in respect of health, hygiene, and safety, including COSHH.
Maintained a safe and hygienic environment for Patients and staff.
Ensured all areas of the hospital were safe, clean, presentable and in line with COSHH regulations.
Took responsibility for monitoring and controlling of all department areas.
Monitored housekeeping risk assessments as required
Prepared for internal and external audits/inspections
Education
Work At Hight - Work at hight
Diss
Qatar
04-2021
High School Diploma -
Kanjuki Condary School
Kayunga
11-2011
High School Diploma -
Progressive Sinor Secondary School
Kampala
11-2008
(BICSc) - Cleaning Science
The British Institute of Cleaning Science
Online
Cips Level 4 - Procurement And Supply
Chatered Institute of Purchasing And Supply (Cips)
Omline Studdy
Skills
Team management
Employee training
Quality control
Inventory management
Regulatory compliance
Equipment maintenance
Cleaning techniques
Customer service
Performance evaluation
Attention to detail
Strong leadership
Motivational skills
Certification
Workat hight Certificate
Languages
English
First Language
Swahili
Advanced (C1)
C1
German
Beginner
A1
References
References available upon request.
Timeline
Senior Housekeeping Supervisor
Mekdam Technical Services
06.2022 - Current
Group Station Supervisor (GSS)
Aktor Como Intercity Facility Management (ACIFM) Metro
06.2019 - 05.2022
Housekeeping Team Leader
Mulago National Referral Hospital
02.2016 - 05.2019
Work At Hight - Work at hight
Diss
High School Diploma -
Kanjuki Condary School
High School Diploma -
Progressive Sinor Secondary School
(BICSc) - Cleaning Science
The British Institute of Cleaning Science
Cips Level 4 - Procurement And Supply
Chatered Institute of Purchasing And Supply (Cips)