Daniel Canela
Houston,TX
Summary
Dynamic Store Manager with over 20 years of experience in driving operational efficiency and team development. Expertise in inventory management and data analysis to enhance sales strategies and improve customer relations.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Store Manager
McOpCo McDonald's
Pearland, TX
05.2019 - Current
- Led daily operations, ensuring compliance with company standards and procedures.
- Trained and mentored team members, fostering a culture of continuous improvement.
- Implemented inventory management strategies to minimize waste and optimize stock levels.
- Analyzed sales data to drive promotional strategies and enhance customer satisfaction.
- Developed staff schedules to ensure optimal coverage during peak hours and events.
- Resolved customer complaints efficiently, improving overall store ratings and reputation.
- Conducted performance evaluations, providing constructive feedback for employee development.
- Collaborated with corporate teams on new initiatives to enhance operational efficiency and profitability.
- Assisted with hiring, training and mentoring new staff members.
Store Manager
DBA -MyMcBlessings,Inc
Houston, TX
01.1999 - 04.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
No Degree -
Cebatis#100
Puga NayaritHigh School Diploma -
Emiliano Zapata
Tepic Nayarit Mexico05-1982
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
Accomplishments
I'm a motivated,friendly and reliable person
fast Learning.
Able to Control a total of 10 shift Managers and 60 crew
Certification
Asm,Bsm,Emp training and Graduate of hamburger University
Servsafe Proctor expiration 04/03/2027
Servsafe Manager certification expiration 06/22/2028
Three -times Award WinnerOustanding Restaurant Manager
I have the Awards for those three times award Winner.
Languages
English
Native or Bilingual
Timeline
Store Manager
McOpCo McDonald's
05.2019 - Current
Store Manager
DBA -MyMcBlessings,Inc
01.1999 - 04.2018
No Degree -
Cebatis#100
High School Diploma -
Emiliano Zapata