Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Daniel Carmona

Surprise,AZ

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the food and beverage industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Server/Expeditor/Busser

Anacapa Restaurant
09.2014 - 07.2022
  • Maintained customer satisfaction with forward-thinking strategies while addressing customer needs and resolving concerns.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Provided primary customer support to internal and external customers.
  • Offered assistance to customers, paying attention to special needs or wants.
  • Increased sales significantly by upselling higher-end products to customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
  • Cultivated warm relationships with regular customers.

Floor Manager/Server/Dishwasher

Orchard Pointe Assisted Living
, Arizona
04.2016 - 03.2018
  • Led team of servers to consistently meet customer service and sales targets.
  • Completed daily procedure checklist and communicated changes to servers and kitchen staff.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Answered customers' questions, recommended items and recorded order information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Education

Associates Degree -

Estrella Mountain Community College
Avondale, AZ
2018

Highschool Diploma -

Willow Canyon Highschool
Surprise, AZ
2012

Skills

  • Hardworking and Dependable
  • Customer Service and Rapport
  • Flexible and Accommodating
  • Team Player
  • Attention To Detail
  • Warm and Friendly
  • Excellent Multitasker
  • Issue and Complaint Resolution
  • Efficient and Detail-Oriented
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure

Languages

English
Spanish

Timeline

Floor Manager/Server/Dishwasher

Orchard Pointe Assisted Living
04.2016 - 03.2018

Server/Expeditor/Busser

Anacapa Restaurant
09.2014 - 07.2022

Associates Degree -

Estrella Mountain Community College

Highschool Diploma -

Willow Canyon Highschool

Similar Profiles

CREATE PROFILE
Daniel Carmona