Lily Polk
Auburn,AL
Summary
Detail-oriented and proactive hostess known for enhancing guest experiences through effective communication and problem resolution. Committed to maintaining operational efficiency and ensuring customer satisfaction in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Hostess/To-Go Server/Expeditor/Busser
Palmer's PTC
Peachtree City, Georgia
08.2023 - 08.2025
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Engaged in friendly conversation to elevate guest experience.
- Collaborated with team members to maintain efficient dining operations.
- Monitored server availability and table turnover to optimize seating arrangements.
- Took beverage orders and served drinks during peak meal periods.
Head Hostess
J. Christopher's
Peachtree City, Georgia
02.2024 - 07.2024
- Managed seating arrangements to ensure optimal guest flow and experience.
- Trained junior hostesses on service standards to enhance operational efficiency.
- Notified servers promptly after seating parties to facilitate efficient service.
- Resolved customer service and food-related issues to uphold guest satisfaction.
- Prepared dining area by arranging place settings with clean tablecloths and tableware.
Hostess/To-Go Server
Taco Mac Restaurant
Peachtree City, Georgia
03.2023 - 08.2023
- Facilitated guest inquiries by providing menu information and addressing questions promptly.
- Coordinated scheduling for reservations and processed takeout orders via phone inquiries.
- Greeted and seated guests efficiently to enhance dining experience.
- Maintained cleanliness of counter areas, restocked supplies, and ensured cash drawer accuracy.
- Conducted regular restroom checks to ensure supply availability and cleanliness standards.
Education
Bachelor Of Science (BS) - Medical Laboratory Sciences
Auburn University
Auburn, Alabama, AL05-2029
High School Diploma -
Northgate High School
Newnan, GA05-2025
Skills
- Team collaboration and interpersonal skills
- Customer service and support
- Problem resolution and attention to detail
- Interactive communication techniques
- Safe food handling practices
- Payment processing expertise
Timeline
Head Hostess
J. Christopher's
02.2024 - 07.2024
Hostess/To-Go Server/Expeditor/Busser
Palmer's PTC
08.2023 - 08.2025
Hostess/To-Go Server
Taco Mac Restaurant
03.2023 - 08.2023
Bachelor Of Science (BS) - Medical Laboratory Sciences
Auburn University
High School Diploma -
Northgate High School