Lauren Cannon
Port Charlotte
Summary
Motivated and high-energy professional with a strong background in hospitality and sales. Experienced in fast-paced restaurant and retail settings, with skills in guest relations, managing high-traffic areas, and supporting smooth front- and back-of-house operations. Proven ability to balance workloads, prioritize tasks, and contribute to positive, efficient environments.
With nearly two years of retail sales experience, I bring strong communication skills, customer insight, and a results-driven approach. Currently pursuing an associate’s degree in Psychology with plans to earn a bachelor’s and enter the addiction services field, I combine practical experience with empathy, professionalism, and a passion for helping others.
Overview
3
3
years of professional experience
Work History
Hostess/Busser/Expeditor
Scarpas Coastal
03.2023 - Current
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
- Proactively assisted servers during busy times, helping to expedite food delivery and maintain high levels of guest satisfaction throughout their meal.
- Backed up servers by checking on tables and retrieving items for guests.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
Sales Associate
OG Vape N' Smoke
11.2023 - 02.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
Hostess
Big Bamboo Asian Fusion
10.2022 - 03.2023
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Reduced wait times for guests by effectively coordinating with other team members during peak hours.
- Completed daily side work and opening and closing duties without fail.
- Answered phone calls to take orders, give information and document reservations.
- Seated patrons based on guest preferences and seating availability.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
Hostess/Busser
Lighthouse Bar and Grill
02.2022 - 10.2022
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Provided patrons with estimated waiting times during peak service hours.
- Opened and closed seating sections according to volume of guests.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Advised customers about special offerings and menu items to help drive sales.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
Education
No Degree - Psychology
Florida SouthWestern State College
Fort Myers, FL02-2026
High School Diploma -
Lemon Bay High School
Placida, FL05-2023
Skills
I have strong verbal and interpersonal communication skills, allowing me to effectively engage with guests, customers, and team members I’m experienced in overseeing reservations and managing guest expectations in fast-paced restaurant environments With nearly two years of retail sales experience, I’ve developed proven sales tactics and an understanding of customer behavior, which has helped me consistently meet or exceed performance goals
In previous roles, I managed inventory, organized stock, and ensured smooth daily operations I thrive in collaborative team settings and am confident in both following direction and stepping into leadership roles when needed I am skilled in handling transactions accurately and efficiently, even during high-volume shifts, and I bring a detail-oriented mindset to every task I take on
Time management is a personal strength, and I work well under pressure without compromising quality I have trained new employees, providing guidance and support to help them succeed Additionally, I’m confident in my ability to mediate conflicts and resolve issues calmly and professionally, ensuring positive outcomes for both customers and coworkers
Timeline
Sales Associate
OG Vape N' Smoke
11.2023 - 02.2025
Hostess/Busser/Expeditor
Scarpas Coastal
03.2023 - Current
Hostess
Big Bamboo Asian Fusion
10.2022 - 03.2023
Hostess/Busser
Lighthouse Bar and Grill
02.2022 - 10.2022
No Degree - Psychology
Florida SouthWestern State College
High School Diploma -
Lemon Bay High School
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