Hello, my name is Vincent, and I'm a dedicated, polite and attentive team player known for high productivity and efficient task completion who is looking for a work family to be a part of their growth.
Overview
6
6
years of professional experience
Work History
Guest Services Agent/ Server/ Barista
Asbury Ocean Club Hotel
06.2021 - 12.2025
Engaged in guest services by arranging tours, taxis, or restaurant reservations for guests.
Provided information about hotel amenities, services, and local attractions by phone, email, or directly with the guest.
Reviewed guest information, collected payments, and computed bills.
Resolved guest complaints swiftly, fostering repeat business through effective problem solving.
Delivered exceptional customer service, ensuring a positive dining experience for all guests.
Operated espresso machines, grinders, and brewing equipment efficiently to prepare and serve high quality beverages.
Host/Server
Chili’s Grill & Bar
08.2019 - 06.2021
Greeted guests upon arrival, offered seating, and other special accommodations to patrons.
Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.