T'Shai Sutton
Winter Haven
Summary
Detail Oriented professional with 5+ years on customer service experience. Ability to quickly adapt to ever changing situations due to fast pace environments. Looking to expand my talents in training coordination.
Overview
4
4
years of professional experience
Work History
Guest Services Agent
Sheraton Vistana Villages Resort
08.2023 - Current
- Organized, secured, and maintained all files and records in accordance with document retention and confidentiality policies and procedures.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
- Provided coaching and mentoring to new employees.
Product Life Cycle Specialist Stretch
NIKE
06.2020 - 08.2023
- Analyzed team performance and identified opportunities for additional training by having on-going communication with managers.
- Created content strategies to promote digital performance with athletes and push sale productivity.
- Supported the training and development of store athletes through on-boarding plans and IDP's.
- Led the Rookie Training Camp (RTC) onboarding process.
- Conducted interviews for potential candidates along side Head Coach Manager.
Diversity, Equity, and Inclusion Lead
NIKE
03.2022 - 07.2023
- • Initiated conversations around difficult topics such as privilege, bias, systemic racism.
- Partnered with other leaders to discuss ways to cultivate a strong culture of belonging within the workplace.
- Cultivated trusting relationships between colleagues and managers within the workplace
Education
Bachelor of Science - Psychology
Florida State University
Tallahassee, FL08.2021
Skills
- Conflict Management
- Customer Rapport
- Guest Services
- Planning and Organizing
- Problem-solving
- Team Player
Timeline
Guest Services Agent
Sheraton Vistana Villages Resort
08.2023 - Current
Diversity, Equity, and Inclusion Lead
NIKE
03.2022 - 07.2023
Product Life Cycle Specialist Stretch
NIKE
06.2020 - 08.2023
Bachelor of Science - Psychology
Florida State University
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