Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
References
Timeline
Generic

Isabella Porter-Marques

Franklin,MA

Summary

Experienced in hostess roles, providing exceptional customer service, and fostering welcoming environments. Demonstrates strong interpersonal skills with ability to build rapport with guests while effectively managing reservations and seating arrangements. Displays strong organizational abilities along with proficiency in handling high-pressure situations. Highly dedicated and hard-working student, pursuing two degrees.

Overview

4
4
years of professional experience

Work History

Hostess/Food Expeditor/Busser

Ashland Ale House
Ashland, MA
07.2021 - Current
  • Greeted customers at a busy family restaurant.
  • Took phone orders and processed online orders.
  • Packaged and prepared food for customers.
  • Trained hostess staff
  • Cleaned and maintained seating areas.
  • Handled cash and credit card payments, and reconciled daily transactions accurately.
  • Managed the waiting list, ensuring that all parties were seated promptly.
  • Communicated clearly with kitchen staff regarding customer orders.
  • Answered phones to record and confirm reservations.

Restaurant Hostess

Home Grown Cafe
Newark, DE
09.2024 - 04.2025
  • Informed kitchen staff of special orders and dietary restrictions to ensure compliance.
  • Answered incoming calls with appropriate greetings, providing information about menu items and services.
  • Adhered to safety regulations established by restaurant management to maintain a secure environment.
  • Completed daily tasks assigned by management, including rolling silverware and folding napkins.
  • Greeted customers and escorted them to tables, enhancing overall dining experience.
  • Restocked condiments, silverware, and napkins as needed to ensure readiness.
  • Performed opening and closing duties, including restocking supplies and cleaning work areas.
  • Managed reservations, waitlists, and special requests for large parties to optimize customer satisfaction.

File Clerk

Catherine Aldred & Associates, Inc.
North Kingstown, RI
02.2023 - 04.2023
  • Organized and categorized important company documents.
  • Assisted with purging inactive files following retention schedules set forth by department policies.
  • Maintained records of filing activities, including document tracking and storage locations.
  • Uploaded files into the database.
  • Cleaned office space.
  • Prepared labels for new files and folders as needed.

Education

Bachelor of Arts - Psychology

University of Delaware
Newark, DE
05.2027

Bachelor of Science - Human Relations Administration

University of Delaware
Newark, DE
05.2027

Skills

  • Proficient typing and computer skills
  • Customer service
  • Effective multitasking
  • Strong interpersonal communication
  • Complaint handling
  • Cleaning and sanitation
  • Time management
  • Detail-oriented
  • Organized
  • Team collaboration

Accomplishments

Cumulative GPA: 3.83

  • Dean's List Fall 2023
  • Dean's List Fall 2024
  • Dean's List Spring 2025

Languages

English
Full Professional
Spanish
Elementary

Affiliations

Alpha Sigma Alpha Sorority Newark, DE

Member Feb 2024 - Present

  • Engage in biweekly chapter meetings.
  • Attend regular philanthropic events.
  • Participate in leadership development opportunities.

Psi Chi International Psychology Honor Society Newark, DE

Member April 2025 - Present

  • Engage in monthly chapter meetings.
  • Network with other professionals in the field.
  • Attend seminars to advance my knowledge in psychology.

Lori’s Hands Newark, DE

Volunteer Sep 2023 - Dec 2023

  • Assisted elders with household chores.
  • Provided support and companionship.
  • Assisted elders with yard work.

Doolittle Home Foxboro, MA

Volunteer Jul 2022 - Aug 2022

  • Organized and assisted with entertainment activities for residents.
  • Communicated with and provided companionship for residents.
  • Assisted residents during transitional periods.

Franklin Panthers Youth Football & Cheer Franklin, MA

Volunteer Jul 2022 - Aug 2022

  • Assisted children during water and bathroom breaks.
  • Taught K-3rd grade students the foundations and values of Cheerleading.
  • Used background knowledge of Cheerleading to lead demonstrations.
  • Assisted coaches with activities for young cheerleaders.
  • Demonstrated chants and skills for cheerleaders.

Franklin High School JV/Varsity Cheer Franklin, MA

Flyer/Tumbler Aug 2019 - Nov 2022

  • Center flyer in complicated pyramid and partner stunts.
  • Main tumbler in acrobatic sections of routine.
  • Collaborative and supportive team member.
  • Performed at pep rallies.
  • Won Hocomocks Competition Fall 2021 and Winter 2022.

References

References available upon request.

Timeline

Restaurant Hostess

Home Grown Cafe
09.2024 - 04.2025

File Clerk

Catherine Aldred & Associates, Inc.
02.2023 - 04.2023

Hostess/Food Expeditor/Busser

Ashland Ale House
07.2021 - Current

Bachelor of Arts - Psychology

University of Delaware

Bachelor of Science - Human Relations Administration

University of Delaware

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