DANIEL CARRILLO
Summary
Dependable professional with experience in warehouse operations, logistics, and customer service. Skilled in meeting productivity goals, ensuring safety, and collaborating with diverse teams. Bilingual in English and Spanish, offering strong communication and problem-solving abilities.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Package Handler / Operations Support
FedEx Ground
10.2025 - Current
- Worked across multiple operational areas including Loading, Unloading, and Van Lines to support efficient package movement and on-time processing.
- Coordinated with team members to organize, stack, and secure packages safely while maintaining productivity standards.
- Processed package exceptions including repacking damaged shipments, handling RTS (Return to Sender), and updating shipment statuses.
- Repaired and reconditioned damaged packages, ensuring compliance with safety procedures while handling hazardous materials (HazMat) shipments.
- Relabeled, documented, and processed damaged shipments accurately and efficiently in a high-volume environment.
- Performed package plotting, tracking, and inventory-related functions to support accurate shipment movement.
- Assisted operations admin with daily tasks and cross-trained in customer assurance by repairing packages and resolving address-related issues.
- Demonstrated strong performance and reliability, resulting in being rehired by FedEx corporation.
- Maintained strict safety standards while working under physically demanding conditions and time-sensitive deadlines.
Entrepreneur - Reselling Business
Self-Started Business
01.2024 - Current
- Operated reselling business by sourcing, marketing, pricing, and selling products, contributing to business growth.
- Managed customer communication and order fulfillment while tracking finances, ensuring smooth operations.
- Manage customer communication, order fulfillment, and financial tracking.
- Identified market opportunities and implemented strategies that enhanced sales performance.
Field Agent / Sales Representative
Pandanavian Consultants (GenMobile Program)
10.2025 - 01.2026
- Facilitated access to government-sponsored mobile phone services and devices for customers.
- Executed door-to-door outreach to promote upgraded phones and tablets, enhancing customer awareness.
- Built an understanding with customers through professional communication, patience, and attentive service.
- Managed customer questions, eligibility verification, and application assistance.
- Handled customer inquiries, verified eligibility, and assisted with applications to ensure a smooth onboarding experience.
Customer Service Representative
Various Roles
01.2022 - 01.2026
- Delivered professional and positive customer service, enhancing customer satisfaction across multiple environments.
- Strengthened communication and problem-solving skills to effectively resolve customer issues.
- Adapted quickly to changing customer needs, ensuring uninterrupted service and support.
- Developed strong interpersonal skills through daily interactions with diverse individuals.
Entrepreneur - Snack Business
Self-Started Business
01.2023 - 01.2025
- Founded and operated snack business while attending high school, demonstrating entrepreneurial initiative and time management.
- Managed inventory purchasing and pricing strategies to optimize daily sales operations.
- Built strong customer relationships through reliable service and consistent product availability, fostering customer loyalty.
- Balanced business tasks while managing academic and athletic commitments.
Education
High School Diploma -
Los Altos High School
Hacienda Heights, CA 08.2021 - 01.2025
Skills
- Package Handling & Distribution
- Warehouse logistics
- Inventory Management
- Inventory Tracking
- Shipment Documentation
- Warehouse Tracking Systems
- Manual Pallet Jack
- Safety Compliance
- Problem Solving
- Team leadership
- Client Interaction
- Shipment Documentation
Accomplishments
- Rehired by FedEx based on strong performance, reliability, and work ethic.
- Recognized as one of the fastest and most productive package handlers on shift.
- Successfully operated two self-managed businesses while attending school.
- Balanced academics, athletics, employment, and entrepreneurship simultaneously.
Additional Customer Service Experience
Customer Service Representative, Various Roles, 01/01/22, 12/31/26, Delivered professional and positive customer service across multiple environments., Strengthened communication, patience, conflict resolution, and problem-solving skills., Adapted quickly to changing customer needs while maintaining professionalism., Developed strong interpersonal skills through daily interactions with diverse individuals.
Equipment And Technical Skills
- Manual Pallet Jack
- Package Scanners
- Shipping & Labeling Equipment
- Warehouse Tracking Systems
- Inventory Tracking
- Shipment Documentation
- Package Repair & Repacking
- Microsoft Office (Basic)
Languages
- Spanish
- English
- Spanish
Entrepreneurial Experience
- Entrepreneur - Snack Business, Self-Started Business, 01/01/23, 12/31/25, Founded and operated a snack business while attending high school., Managed inventory purchasing, pricing strategies, and daily sales operations., Built strong customer relationships through reliable service and consistent product availability., Successfully balanced business responsibilities alongside academics and athletics.
- Entrepreneur - Reselling Business, Self-Started Business, 01/01/24, Present, Operate a growing reselling business by sourcing, marketing, pricing, and selling products., Manage customer communication, order fulfillment, and financial tracking., Build long-term customer trust through honesty, reliability, and quality service., Continuously identify market opportunities and implement strategies to increase sales.
Activities
Basketball & Football, Demonstrated teamwork, discipline, leadership, and commitment through athletic participation. Developed the ability to perform under pressure and contribute to team success. Successfully balanced school, sports, employment, and business responsibilities.
Timeline
Package Handler / Operations Support
FedEx Ground
10.2025 - Current
Field Agent / Sales Representative
Pandanavian Consultants (GenMobile Program)
10.2025 - 01.2026
Entrepreneur - Reselling Business
Self-Started Business
01.2024 - Current
Entrepreneur - Snack Business
Self-Started Business
01.2023 - 01.2025
Customer Service Representative
Various Roles
01.2022 - 01.2026
High School Diploma -
Los Altos High School
08.2021 - 01.2025