Looking for a company that I can have a good career with so I can take care of my family and thrive
financially. I am a quick learner and with the experience that I have achieved in my 48 years life. I
believe that I can bring a lot to the table to grow and succeed with any company that would be willing
to hire me and let me work hard for them, to show how much of an asset I can be for their business.
Authorized to work in the US for any employer
Overview
34
34
years of professional experience
1
1
Certification
Work History
Package Handler
UPS, United Parcel Service
11.2021 - Current
Preloaded trucks, sorted packages
Supervisor/Custodian
KBS
Kellermeyer Bergensons Services LL
01.2014 - 11.2021
Place supply orders, taking of inventory, keep location clean and organized, answering phones, filing,
keep work area(s) organized and clean, scheduling, some customer service when needed.
McDonalds Crew Trainer
McDonald's
05.1992 - 09.2014
Customer service, handling money, preparing food, line cook, cleaning and maintenance, running cash
register
Telephone Customer Service Representative
Mortgage Investors Corporation
07.2010 - 01.2014
Excellent customer service, answered inbound calls and made outbound calls
Conducted customer service surveys
Resolved customer issues
Booked appointments for clients
Worked in the inbound call center
Collected and documented orders
Responded to inquiries and issues
Responsible for troubleshooting applications
Telephone Customer Service Representative
AGR Group LLC
05.2005 - 07.2010
Answer phones, provide excellent customer service, try to keep existing customers from disconnecting
Managed customer accounts
Resolved customer issues
Booked appointments for clients
Worked in the inbound call center
Collected and documented orders
Conducted customer service surveys
Responded to inquiries and issues
Store Manager
Fast track Foods
01.1995 - 05.2010
Took inventory of store, ordered for store, stocked, filled coolers, ran registers, troubleshooting
appliances and store based machines, use of adding machines, computers, made schedules, managed
up to 20 employees, gave excellent customer service, kept up store cleanliness.
Cashier/Customer Service and cook
Bruno's Pizza
04.2000 - 05.2005
Customer service, answering phones, take orders, making orders, preparing food, cleaning, sweeping
and mopping.
Housekeeper
village resorts
05.1990 - 11.1993
Cleaned villas, and hotel rooms, changed bedding, cleaned bathrooms and all living areas, customer
service
Education
no degree - Cybersecurity
St. Petersburg College
undefined
Interlachen High School
Skills
Warehouse experience (5 years)
Packaging (10 years)
Load & unload (5 years)
Pallet jack (3 years)
RF scanner (10 years)
Warehouse distribution (5 years)
Microsoft Office (10 years)
Microsoft Excel (10 years)
Microsoft Word (10 years)
English (10 years)
Filing (10 years)
Assessments
Customer Focus & Orientation — Proficient
August 2020
Responding to customer situations with sensitivity
Full results: Proficient
Memorization — Familiar
April 2021
Committing product or merchandise information to memory and recalling it at a later time
Full results: Familiar
Work style: Reliability — Proficient
January 2023
Tendency to be reliable, dependable, and act with integrity at work
Basic mechanical knowledge — Familiar
Understanding and applying mechanical concepts and processes
Basic maintenance and repair — Familiar
Performing basic repairs and maintenance for apartment complexes, office buildings, and other
Facilities
Workplace safety — Familiar
Using safe practices at work
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued