Darlene Fitzgerald
Quincy,MA
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Reliable and open availability. Ready start immediately strong work ethic. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx Ground
Quincy
10.2022 - Current
- Wharehouse package handler that unloaded delivery trucks and put packages on other DOT vehicles to be delivered to customers
- Dispatched jobs to drivers and set schedules
- Processed orders and payments
Team Opps
The Kraft Group
Foxborough
08.2021 - Current
- Provide excellent customer service all visitors at Gillette Stadium
- Guide patrons if need directions or help
- Ensure safety of all patrons and players of the New England Patriots or visiting team while at stadiumduring event
- Provide crowd control during games
Amazon Delivery Driver
MTX Logistics Corp
Randolph
06.2021 - 11.2021
- Delivered packages to businesses and residences driving company vehicle
- Made deliveries for Amazon
- Averaged 120 deliveries per day
- Loaded Packages and sorted shipments
- Handled merchandise
- Operated GPS Maps for accurate routing
Call Center Representative
SimpliSafe
Boston
02.2020 - 08.2020
- Handled inbound troubleshooting requests by customers
- Helped customers with technical support for there security system
- Promoted the SimpliSafe products to customers for them to purchase the correct system for there needs.Processed payments and billing
Kitchen exhaust cleaner
Yooh Services
Framingham
04.2014 - 01.2020
- Cleaned and inspected kitchen hood and exhaust systems in commercial and residential properties
- Operated chemical dispenser
- Provided excellent customer service
- Cleaned kitchen hood and exhaust systems to NFPA96 code
- Use electric and gas power washers
- Climb up and down ladders and roofs
- Process billing and payments for customer accounts
Hospice Nurse
Greene Hospice
Hingham
03.2010 - 11.2019
- Took care of elderly patients in there final stages of life ensuring they are comfortable and pain free
- Make sure family and client understand what's going at this point in there life
- Provided support for patient and family during this process
- Administered medication as needed intravenous or orally or IV injection
Night Auditor
Motel 6 Hotel
Brockton, MA
05.2015 - 01.2017
- Greeted arriving guests and checked them in to their rooms.
- Processed guest check-outs, including payment processing and providing receipts.
- Monitored hotel occupancy, rate availability, and special requests or needs of guests.
- Compiled daily reports on hotel activity such as room occupancy, revenue totals, and other statistics.
- Performed nightly audits of all cashiering staff by verifying accuracy of shift paperwork and balancing accounts.
- Responded to customer inquiries regarding hotel services, reservations, directions.
- Answered telephone calls from customers related to billing inquiries or complaints.
- Maintained a secure environment for the protection of guests' property and assets.
- Verified that all charges posted were accurate prior to submitting final bills to guests.
- Provided support to housekeeping staff by preparing keys for departing guests when requested.
- Completed end-of-day reconciliations of cash drawers and credit card transactions.
- Reported any discrepancies immediately upon discovering them.
- Received payments from customers via cash or credit cards.
- Resolved customer issues quickly while maintaining a high level of professionalism.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Audited and balanced cash and credit transactions daily and reset register for next day's operations.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
Education
Some college - Nursing
Bridgewater school of nursing
09.2014
Lpn - Lpn
Bryman Institute
06.2012
High school diploma -
Gallatin High School
05.1999
Skills
- Home Health (10 years)
- LPN (9 years)
- CNA (10 years)
- Commercial Cleaning (10 years)
- Residential Cleaning (9 years)
- Cleaning Experience (10 years)
- Nursing (10 years)
- English (10 years)
- Vital Signs (10 years)
- Medication Administration (10 years)
- Triage
- Tube Feeding (10 years)
- Experience Administering Injections
- Home Care (10 years)
- Transcription
- Laboratory Experience
- Caregiving (10 years)
- Laundry (10 years)
- Patient Care (10 years)
- Hospital Experience (10 years)
- Phlebotomy
- Hospice Care (10 years)
- Venipuncture (10 years)
- Microsoft Word (5 years)
- Meal Preparation (10 years)
- Computer Skills (9 years)
- Supervising Experience
- IOS
- Communication skills (7 years)
- Microsoft Office (9 years)
- Warehouse experience (3 years)
- Insurance Verification (5 years)
- Medical Records (5 years)
- Android
- Case Management (5 years)
- Technical Support
- Hospice care (10 years)
- Medical Office Experience (7 years)
- Driving (10 years)
- Bookkeeping (4 years)
- Pressure washer (7 years)
- Medical billing (5 years)
- Payment Collection
- Multitasking And Organization
- Customer Service
- Performance Tracking
- Problem-Solving
- Team Performance Monitoring
- Resolving Issues
- Reception Management
- Strong Work Ethic
- Team Leadership
- Time Management
- People Management
- Decision-Making
Certification
- LPN
- Hood cleaning technician
- CPR/AED
- Forklift Certified
- OSHA 10
Timeline
Package Handler
FedEx Ground
10.2022 - Current
Team Opps
The Kraft Group
08.2021 - Current
Amazon Delivery Driver
MTX Logistics Corp
06.2021 - 11.2021
Call Center Representative
SimpliSafe
02.2020 - 08.2020
Night Auditor
Motel 6 Hotel
05.2015 - 01.2017
Kitchen exhaust cleaner
Yooh Services
04.2014 - 01.2020
Hospice Nurse
Greene Hospice
03.2010 - 11.2019
Some college - Nursing
Bridgewater school of nursing
Lpn - Lpn
Bryman Institute
High school diploma -
Gallatin High School