Daniel Castillo
Auburn,NE
Summary
Dynamic entrepreneur with a proven track record at Plattsmouth Nutrition, adept in strategic project planning and customer relations. Leveraged marketing tactics and interpersonal skills to enhance customer loyalty and drive business growth. Excelled in identifying new opportunities, increasing profitability by 30%, and cultivating key partnerships. Expert in budget development and sales leadership, committed to achieving excellence in business management.
Overview
4
4
years of professional experience
Work History
Owner
Plattsmouth Nutrition
Plattsmouth , NE
03.2022 - Current
- Managed daily operations of business, including hiring and training staff.
- Collaborated with other owners on joint ventures and shared resources.
- Developed strategic plans to increase profitability and efficiency.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Analyzed market trends to identify new business opportunities.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
Customer Service Representative
Happy Life Nutrition
Auburn, NE
08.2020 - 08.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
Education
Bachelor of Science - Business Management
Peru State College
Peru, NE05-2021
Skills
- Social media control
- Marketing tactics
- Key partnership cultivation
- Accounting expertise
- Human resources
- Strategic project planning
- Small business operations
- Business marketing
- Budget development
- Customer relations
- Sales leadership
- Relationship building
- Business management
- Verbal and written communication
- Business planning
- Business administration
- Sales management
Languages
Spanish
Native/ Bilingual
English
Full Professional
Accomplishments
- Peru State College Baseball Scholarship
- NAIA Regional Championship 2018
- Most Outstanding Player - MVP - 2018
- Pitcher of the Week - Peru State College- 2021
Affiliations
- College Baseball Athlete at Peru State College
- Fundraisers through Plattsmouth Nutrition for those in need locally and afar with cancer
- Voluneer for food pantry in Peru Nebraska
- Voluneer to help over 300 kids for Christmas- 2024
References
References available upon request.
Timeline
Owner
Plattsmouth Nutrition
03.2022 - Current
Customer Service Representative
Happy Life Nutrition
08.2020 - 08.2023
Bachelor of Science - Business Management
Peru State College
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