Daniel Chan
Niskayuna,NY
Summary
Senior-level IT Executive with 25 years of complex program management and product development experience in transforming IT operations. Background in successful IT implementation and presentation to key stakeholders. Successfully coordinates project work to mitigate risks and solve technical issues while providing IT budget oversight.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Vice President of Information Technology
Maximus
Albany, NY
06.2014 - Current
- Standardized software development processes to ensure high-quality code releases with minimal defects or security vulnerabilities. Reduced business-impacting outages by 90%.
- Championed culture of continuous improvement by promoting agile methodologies, DevOps practices, and ongoing professional development opportunities for staff members. Trained over 100 employees in cloud computing and Agile software development processes.
- Designed scalable cloud architectures to support rapid growth in both users and data volume, ensuring seamless connectivity at all times. Captured $2.9B contract and expanded business by 100%.
- Developed in-depth analytics capabilities for improved decision-making processes across organization.
- Spearheaded successful digital transformation initiatives, driving innovation and improving overall business efficiency. Produced 500% ROI in 3 years.
Chief Information Officer
New York State
Albany, NY
09.2007 - 05.2014
- Reduced downtime by 25% with proactive monitoring, maintenance, and troubleshooting of IT systems.
- Led digital transformation initiatives to modernize business processes and improve overall efficiency. Consolidated 10+ email systems and delivered vital services to over 5 millions people using web technologies.
- Improved customer satisfaction levels with development and implementation of user-friendly interfaces and applications. Received 2010 ISM award for excellence in Human Services Information Technology.
- Established culture of continuous improvement within IT department through regular performance evaluations and skill development opportunities. Developed career track and competence models for over 5,000 IT workers.
Chief Technologist
GE
Schenectady, NY
09.1997 - 08.2007
- Managed diverse team of IT professionals to ensure smooth functioning of all technology systems and platforms. Owner of IT Playbook for $3B business with 65000 global users.
- Formulated comprehensive disaster recovery plans that minimized potential disruptions from unforeseen events or system failures. Achieved 99% uptime.
- Conducted regular performance reviews for IT staff, setting clear expectations, and providing constructive feedback to encourage professional development.
- Optimized system performance through continuous monitoring, troubleshooting, and timely maintenance of hardware and software components.
Education
Ph.D. - Aerospace Engineering
University of Southern California
Los Angeles, CAMaster of Science - Aeronautics And Astronautics
Massachusetts Institute of Technology
Cambridge, MABachelor of Science - Aerospace Engineering
Texas A&M University
College Station, TXSkills
- Application Development
- Software Development
- Cloud Computing
- Business Intelligence
- Machine Learning, Large Language Models
- Continuous Improvement
- Agile framework
Certification
- Udacity Generative AI Nanodegree
- AWS Solutions Architect - Professional
- AWS Machine Learning
- SAFe Practice Consultant
- SAFe DevOps
- SAFe Agile Software Engineer
Timeline
Vice President of Information Technology
Maximus
06.2014 - Current
Chief Information Officer
New York State
09.2007 - 05.2014
Chief Technologist
GE
09.1997 - 08.2007
Ph.D. - Aerospace Engineering
University of Southern California
Master of Science - Aeronautics And Astronautics
Massachusetts Institute of Technology
Bachelor of Science - Aerospace Engineering
Texas A&M University