Linh Huynh
Orange,CA
Summary
Accomplished IT and Business Executive with over 30 years of experience leading large-scale technology operations, business strategy, and digital transformations within the healthcare and insurance sectors. Proven expertise in building healthcare exchange platforms, bridging business and technology, optimizing IT systems, and managing multimillion-dollar projects. Skilled in cloud migrations, CRM implementations, and establishing PMOs and Product Management divisions. Adept at driving innovation, improving operational efficiency, and leading cross-functional teams to achieve measurable results.
My career objective is to leverage my expertise in technology leadership and strategic execution within a dynamic organization that values collaboration, transparency, and innovation. I strive to drive impactful initiatives aligned with clear business strategies, fostering a culture of empowerment and measurable success.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Vice President of Information Technology
Word & Brown Companies
07.2021 - 11.2024
- Led enterprise-wide cloud migration, enhancing scalability, security, and cost efficiency
- Directed AI, BI, and API initiatives to innovate within budget constraints, creating future-ready platforms
- Collaborated with key partners (Anthem, Kaiser, UHC) to align technology roadmaps and automate processes, improving SLAs
- Reduced production issues by 30% and increased test coverage by 35% with Quality Assurance Automation
- Standardized IT and business practices through the development of 200+ SOPs
- Improved business decision-making by implementing custom task-based time tracking for 200+ users
- Strengthened enterprise security with multi-factor authentication, ADA compliance, and risk mitigation measures
Vice President of IT Enterprise Services
Word & Brown Companies
01.2008 - 07.2022
- Provided executive leadership across seven companies, managing $60M IT budgets and driving strategic goals
- Modernized infrastructure by replacing legacy systems with scalable solutions, reducing processing time by 40%
- Developed standardized tools and processes for PMOs and Quality Assurance, improving delivery across divisions
- Spearheaded Nevada Healthcare Exchange platform development under the ACA, leveraging California Choice success
- Optimized resources by implementing onshore-offshore models, increasing capacity by 50% without additional costs
- Enhanced compliance through automated underwriting and recertification systems, reducing carrier audit risks
Vice President of Choice Administrators
Word & Brown Companies
02.1999 - 08.2008
- Built California Choice healthcare exchange systems and operations as one of three original executive leaders
- Designed and launched an online enrollment system, reducing underwriting times and improving data accuracy
- Successfully migrated 10,000+ groups from PacAdvantage (HIPC), ensuring service continuity
- Revitalized Contractors Choice, saving 200+ hours of monthly overtime by streamlining workflows
- Resolved major accounting discrepancies worth hundreds of thousands of dollars by modernizing financial processes
- Developed automated underwriting systems, doubling case processing and reducing claims risk
Education
Business Administration -
California State University, Fullerton
Information Technology -
University of Phoenix
Skills
- Information security
- IT governance
- Mobile technologies
- Enterprise architecture
- Software development
- Application development
- IT compliance
- Data analytics
- Business intelligence
- Security optimization
- IT risk management
- Digital transformation
- Quality control
- Technology integration
- Technical solution development
- System enhancement
- Budget administration
- Performance improvement
- Strategic planning
- KPI tracking
- IT procurement
- Cost savings
- SDLC management
- IT leadership
- IT policy development
- Technical consulting
Certification
- Certified Business Analysis Professional (CCBA)
- Professional Agile Leadership - Evidence-Based Management (PAL-EBM)
- Health Insurance Associate (HIAA)
- Registered Health Underwriter (RHU)
Accomplishments
- Spearheaded the design, development, and deployment of innovative technology solutions, enhancing operational efficiency and user experiences.
- Led enterprise-wide cloud migration, achieving scalability, enhanced security, and cost savings.
- Directed AI, IDP, BI, and API technology initiatives to drive innovation and build scalable solutions under budget constraints.
- Managed $60M+ IT and business budgets, achieving $1M+ in annual cost savings through strategic vendor negotiations and process optimization.
- Established and scaled multiple healthcare exchange platforms, including Choice Administrators and the Nevada Healthcare Exchange.
- Designed CRM solutions and introduced enterprise data analytics, enabling data-driven decision-making and operational insights.
- Instituted IT governance frameworks, standardized business processes, and developed 200+ SOPs for consistent practices.
- Enhanced resource capacity by 50% using onshore-offshore models without increasing budgets.
- Automated manual processes, reducing processing time by 40% and improving accuracy and compliance.
- Negotiated vendor contracts to recover costs, reduce expenditures, and ensure alignment with business objectives.
Tools and Methodologies
- Agile/Waterfall/Hybrid
- DevOps Azure
- Salesforce
- SharePoint
- Automation Tools
- Document Management Systems
- Data Analytics Platforms
- Microsoft Office Suite (Visio included)
- Miro
- Monday.com
Languages
English
Native/ Bilingual
Vietnamese
Professional
References
References available upon request.
Timeline
Vice President of Information Technology
Word & Brown Companies
07.2021 - 11.2024
Vice President of IT Enterprise Services
Word & Brown Companies
01.2008 - 07.2022
Vice President of Choice Administrators
Word & Brown Companies
02.1999 - 08.2008
- Certified Business Analysis Professional (CCBA)
- Professional Agile Leadership - Evidence-Based Management (PAL-EBM)
- Health Insurance Associate (HIAA)
- Registered Health Underwriter (RHU)
Business Administration -
California State University, Fullerton
Information Technology -
University of Phoenix
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