Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Chase

Maricopa,AZ

Summary

Personable and dedicated Customer Service Representative with extensive experience in customer industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Customer Loyalty Specialist

Aptive Environmental
Maricop, AZ
08.2020 - 09.2024
  • Promoted customer retention by using exceptional interpersonal skills.
  • Performed customer negotiations to reach fair conclusion for both business and customer.
  • Compiled all calls and interactions into computer data system.
  • Used computers and job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.

Sales Associate

American Manufactured Homes Sales
Vista, CA
06.2015 - 01.2018
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Helped customers find specific products, answered questions and offered product advice.
  • Managed real estate transactions from initiation to closing.
  • Showed residential properties and explained features, value and benefits of available homes.
  • Reviewed files, recordings and other documents to obtain information to respond to requests.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

Assistant Shipping and Production Manager

Partners In Leadership
Temecula, CA
11.2012 - 06.2015
  • Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
  • Established and maintained good relations with customers, vendors and transport companies.
  • Provided detailed instructions for job responsibilities, safety protocols and company guidelines to new employees.
  • Secured resourcing for materials, equipment and personnel to meet warehouse operational needs.
  • Trained and supervised shipping department staff, enforcing company policies and industry best practices.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Coordinated documents and bills, managed payments and responded to inquiries.
  • Prepared domestic and foreign shipments in line with regulations established by shipping companies and international customs.
  • Negotiated contract terms and prices with vendors, suppliers and carriers.

Education

Associate of Arts - General Studies

BYU-I
IDAHO
06-2015

Skills

  • Customer Data Confidentiality
  • CRM Software
  • Customer Account Management
  • Responding to Difficult Customers
  • Courteous with Strong Service Mindset
  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • Microsoft Office
  • First-Tier Technical Support

Timeline

Customer Loyalty Specialist

Aptive Environmental
08.2020 - 09.2024

Sales Associate

American Manufactured Homes Sales
06.2015 - 01.2018

Assistant Shipping and Production Manager

Partners In Leadership
11.2012 - 06.2015

Associate of Arts - General Studies

BYU-I

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Daniel Chase