Daniel Chavez
Owens Cross Roads,AL
Overview
14
14
years of professional experience
Work History
Autobody Estimator and Service Advisor
Weihong Vanguard Auto
05.2014 - 11.2023
- Developed strong relationships with customers, insurance companies and auto parts stores.
- Evaluated auto repairs and communicated with insurance companies to get maximum in approved insurance estimates.
- Inspected damaged vehicles to estimate repair labor cost and required parts expense.
- Coordinated with parts department to determine availability of necessary components.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Managed warranty claims paperwork accurately to secure timely reimbursement from manufacturers while adhering to strict deadlines imposed by vendors or suppliers.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Service Advisor
KT Auto Repair
11.2011 - 12.2013
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Achieved high customer ratings by consistently exceeding expectations in all aspects of service advising.
- Established trust-based relationships with key vendors that resulted in expedited delivery of high-priority parts and reduced costs for the dealership.
Automotive Service Advisor and Manager
Warm Springs 76 Auto Repair
01.2010 - 11.2011
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Resolved customer complaints with EMPATHY and professionalism, ensuring repeat business and positive word-of-mouth referrals.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Coordinated with parts department to determine availability of necessary components.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Investigated customer complaints to identify cause of malfunctions.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
Education
17 Years As Auto Mechanic/Technician
Four Year Auto Mechanic Apprenticeship
San Francisco Honda DealerSkills
Take Pride in Great Customer Service
Great Organizational Skills
HIGHLY knowledgeable in Auto Body and Mechanical estimating
Very Proficient at ordering Body and Mechanical parts
Very cooperative employee
Timeline
Autobody Estimator and Service Advisor
Weihong Vanguard Auto
05.2014 - 11.2023
Service Advisor
KT Auto Repair
11.2011 - 12.2013
Automotive Service Advisor and Manager
Warm Springs 76 Auto Repair
01.2010 - 11.2011
17 Years As Auto Mechanic/Technician
Four Year Auto Mechanic Apprenticeship