Jordan Kuh
Crofton,MD
Summary
Dedicated Autobody Manager with extensive experience in assessing vehicle repairs and delivering reliable cost estimates. Known for excellent customer service and commitment to quality, ensuring compliance with industry standards while fostering client trust and repeat business.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Autobody Shop Estimator & Manager
Sudden Impact Collision Center
Glen Burnie, MD
04.2024 - Current
- Lead daily discussions with technicians to evaluate job statuses and optimize production workflows.
- Assessed vehicle repairs through quality control inspections to uphold service excellence and customer satisfaction.
- Performed comprehensive intake assessments of vehicles to gather customer feedback on repair needs and expectations.
- Evaluated vehicle damage to provide accurate cost estimates for repairs.
- Executed electronic ordering of all parts using CCC system and Parts Trader.
- Collaborated with technicians to ensure thorough understanding of repair processes and requirements.
- Utilized software (CCC) to generate estimates.
- Communicated effectively with customers to clarify repair services and build trust in repair recommendations.
- Reviewed completed estimates for compliance with insurance standards and internal guidelines.
- Established a reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
Autobody Shop Estimator
Chesapeake Collision
Huntingtown, MD
12.2020 - 04.2023
- Analyzed vehicle damage to prepare accurate cost estimates for repairs.
- Developed detailed reports outlining repair procedures and associated costs.
- Collaborated with technicians to ensure precise evaluation of repair needs.
- Facilitated communication between technicians and management to resolve discrepancies in estimates promptly.
- Utilized estimating software to calculate costs for parts, labor, and materials efficiently.
General Manager & Regional Manager
Signature Collision
Annapolis, MD
05.2019 - 12.2020
- Oversaw operations of seven body shop locations
- Facilitated personalized guidance for employees across all shops to foster professional development.
- Conducted daily collaborative meetings with technicians and office staff to define work requirements and address challenges, ensuring seamless operations.
- Directed daily operations, ensuring efficient workflow and resource allocations.
- Achieved high customer satisfaction through proactive communication about vehicle repairs. Delivered quality repair outcomes that met customer expectations. Delivered quality repair outcomes that met customer expectations.
- Analyzed sales reports from CCC to project monthly sales forecasts and assess current weekly performance.
- Sought repair opportunities to maximize labor efficiency and collaborated with parts vendors to secure competitive pricing, increasing profit growth.
- Managed payroll processing to ensure timely and accurate compensation distribution.
Regional Manager
Signature Collision
Annapolis, MD
05.2017 - 05.2019
- Led regional operations to enhance customer satisfaction and service delivery across multiple locations.
- Developed and implemented strategic initiatives to optimize workflow efficiency and reduce operational costs.
- Mentored and trained management teams to improve performance and achieve company standards.
- Analyzed market trends to inform decision-making and drive competitive advantage in the region.
- Collaborated with company owner in profit and loss meetings to assess financial outcomes and identify improvement opportunities.
- Facilitated meetings with insurance company leadership to evaluate and analyze performance metrics.
Skills
- Strong leadership
- Collision repair expertise
- Effective communication
- Excellent customer service
Certification
I-CAR
CCC One Repair Facility
Timeline
Autobody Shop Estimator & Manager
Sudden Impact Collision Center
04.2024 - Current
Autobody Shop Estimator
Chesapeake Collision
12.2020 - 04.2023
General Manager & Regional Manager
Signature Collision
05.2019 - 12.2020
Regional Manager
Signature Collision
05.2017 - 05.2019