Zach Piotrowski
Summary
Driven Auto Body Shop Manager/Estimator with a proven track record at Tower Auto Rebuilders, enhancing shop efficiency and profitability by over 20%. Skilled in collision repair and customer service, adept at fostering business relationships and streamlining operations. Demonstrates exceptional decision-making and leadership, ensuring high-quality outcomes and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Auto Body Shop Manager/ Autobody Shop Estimator
Tower Auto Rebuilders
2021.01 - Current
- Provided exceptional customer service through transparent communication about repair timelines, costs, and expectations throughout the entire process.
- Enhanced shop efficiency by streamlining repair processes and allocating tasks effectively.
- Developed strong relationships with insurance companies to facilitate seamless claims processing for customers.
- Increased overall profitability through effective cost control measures, such as managing inventory and reducing waste materials.
- Supervised and managed shop operations and tasks.
- Developed estimates by costing parts, supplies and labor and calculating customers' payments.
- Processed insurance paperwork and prepared estimates to negotiate insurance settlements.
- Examined damaged vehicles to determine degree of structural and mechanical damage.
- Built and maintained good relations with customers, encouraging loyalty and obtaining recommendations.
- Established relationships with automotive industry vendors for subcontracting glass repair, upholstery repair and vinyl decal installation.
Tow Truck Driver
AMJ Towing And Recovery
2019.09 - 2021.01
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
Event Coordinator
TopGolf
2013.02 - 2017.07
- Coordinated schedules and timelines for events.
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Established positive relationships with clients, ensuring their needs were met throughout the event planning process.
- Handled crisis management situations promptly, minimizing negative impact on event outcomes and client satisfaction.
Education
Associate of Science - Engineering (Pre-Engineering)
Santa Fe College
Gainesville, FL05.2018
Skills
- Collision Repair Knowledge
- Parts Ordering
- Damage Assessment
- Expert Estimator
- Workflow Coordination
- Business relationships
- Customer Service
- Decision-Making
- Effective leader
- Operations Management
- Delegating Work
- Quality Assurance
Timeline
Auto Body Shop Manager/ Autobody Shop Estimator
Tower Auto Rebuilders
2021.01 - Current
Tow Truck Driver
AMJ Towing And Recovery
2019.09 - 2021.01
Event Coordinator
TopGolf
2013.02 - 2017.07
Associate of Science - Engineering (Pre-Engineering)
Santa Fe College
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