Daniel Cheek
Dayton
Summary
Dedicated HVAC Installer and Service Technician with a proven track record of enhancing customer satisfaction through expert installation and repair services. Known for attention to detail and effective communication.
Detail-oriented professional with extensive experience in HVAC systems and customer service. Proven ability to diagnose issues, perform repairs, and enhance team performance through effective training and communication.
Overview
20
20
years of professional experience
Work History
Service Technician/HVAC Installer/Install Supervisor
Logan Services
Vandalia, OH
06.2017 - 03.2026
- Diagnosed and repaired HVAC systems, enhancing operational efficiency and customer satisfaction.
- Installed heating and cooling equipment, ensuring compliance with safety regulations and industry standards.
- Performed routine maintenance on HVAC units, prolonging equipment lifespan and reducing service calls.
- Trained junior technicians on installation techniques and safety protocols, improving team performance and knowledge retention.
- Conducted thorough inspections of HVAC systems, identifying potential issues and providing proactive solutions to clients.
- Developed comprehensive service reports detailing repairs performed, fostering transparent communication with customers.
- Streamlined inventory management processes for tools and parts, reducing downtime during service calls.
- Collaborated with management to implement best practices, resulting in improved workflow efficiency across service operations.
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
- Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
- Received consistent positive feedback from customers, reflecting dedication to delivering exceptional service quality.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Optimized performance of equipment through expert calibration processes tailored according to specific client requirements.
- Enhanced client retention through exceptional communication skills and a commitment to addressing concerns promptly.
- Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
- Established strong relationships with vendors, facilitating the procurement of high-quality parts at competitive prices.
- Managed inventory levels effectively by accurately recording usage data and proactively replenishing stock when needed.
- Evaluated systems according to predetermined checklist and noted issues.
Installer
A-able Air
Washington Township, OH
01.2013 - 06.2017
- Installed and maintained HVAC systems, ensuring optimal performance and compliance with safety standards.
- Collaborated with team members to troubleshoot system issues, enhancing overall service efficiency.
- Conducted thorough inspections of installed units, identifying areas for improvement and preventive maintenance.
- Trained junior installers on best practices and safety protocols, fostering a culture of teamwork and skill development.
Drain Technician/ Excavation for Drain Liners
Roto-Rooter
Dayton, OH
04.2009 - 04.2012
- Diagnosed and resolved drainage issues using specialized equipment and tools.
- Conducted routine maintenance on plumbing systems to prevent clogs and backups.
- Collaborated with team members to ensure efficient workflow during service calls.
- Trained junior technicians on proper techniques for drain cleaning and troubleshooting.
- Led troubleshooting efforts for complex drainage problems, providing expert solutions.
- Streamlined inventory management for plumbing supplies, reducing delays in service delivery.
- Developed safety protocols to ensure compliance with industry standards during operations.
- Unclogged sewers, kitchen and bathroom sinks and tubs using plumbing snakes and machines.
- Described diagnosed problems to customers and offered solutions.
- Transported materials and tools to job site and accounted for tools.
- Cleaned main and secondary drains in homes and commercial buildings using cable or high-pressure water jets.
- Explained features and benefits of solution to obtain agreement for services before performing work.
- Conducted thorough site evaluations to identify potential drainage problems before they escalated into larger issues for clients.
- Completed complex drain repair projects, ensuring minimal disruption to clients'' daily routines.
STNA
Riverside Nursing And Rehabilitation Center
Dayton, OH
03.2006 - 04.2009
- Provided compassionate care to residents, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and documentation for optimal care delivery.
- Monitored vital signs and reported changes to nursing team, enhancing patient safety.
- Collaborated with interdisciplinary teams to develop personalized care plans for residents.
- Trained new staff on best practices for resident care and compliance with safety protocols.
- Implemented infection control measures, contributing to improved health outcomes in facility.
- Actively participated in team meetings, sharing insights to enhance operational efficiency and resident satisfaction.
- Advocated for resident needs, fostering a supportive environment that promotes well-being and engagement.
- Assisted with patient transfer and ambulation.
- Assisted patients in daily activities, promoting their independence and dignity.
- Kept accurate records of patients' care, condition, and progress.
- Promoted a safe environment for both patients and staff members by adhering to facility policies and procedures at all times.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained accurate documentation of patient care, facilitating effective communication among healthcare team members.
- Demonstrated adaptability by caring for a diverse range of patients with varying needs.
Education
HVAC Certificate - HVACR
Fortis College
Centerville, OH05-2012
GED -
Job Corp
Dayton, OH02-2005
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- OSHA requirements
- Diagnostic testing
- Professional and courteous
- Service reports
- Hand tool expertise
- System installation
- Equipment inspection
- Customer relationship management
- Inventory management
- Operating test equipment
- HVAC systems
- Troubleshooting
- Safety procedures adherence
- Document management
- Testing and evaluation
- Diagnostics skill
- Technical support
- Work documentation
- Equipment demonstration
- Client relationship management
- Project oversight
- Residential construction
- Project estimation and bidding
- Plumbing
- Mechanical tools
- Verbal and written communication
- Hand tools
- System upgrades
- Incident reporting
- Quality control
- Inventory control
- Equipment maintenance
- Emergency response
- Supply chain coordination
- Client education
- Cost estimations
- Service call response
- Expertise in installations
Timeline
Service Technician/HVAC Installer/Install Supervisor
Logan Services
06.2017 - 03.2026
Installer
A-able Air
01.2013 - 06.2017
Drain Technician/ Excavation for Drain Liners
Roto-Rooter
04.2009 - 04.2012
STNA
Riverside Nursing And Rehabilitation Center
03.2006 - 04.2009
HVAC Certificate - HVACR
Fortis College
GED -
Job Corp