Daniel Chikanov
San Francisco,CA
Summary
Business Analyst successful at responding to shifting business needs and priorities. Well-versed in operational assessment strategies and functional analysis methodologies for businesses of different sizes. With a track record of driving actionable insights and leading cross-functional teams, I aim to contribute to the optimization of business processes, foster growth, and deliver impactful results.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sr. Customer Experience Data Analyst
Asana
01.2023 - Current
- Successfully developed an ongoing Voice of the Customer program that delivered impactful insights influencing the product roadmap delivering fixes and new features to customers faster.
- Identified, analyzed and interpreted trends or patterns in complex data sets leading to a 5x growth in CX operations team.
- Built and maintained Tableau dashboard assisting in resolving business issues using systems and data Analyze complex business goals, objectives, and needs using data from internal and external sources to provide insight to decision-makers
Business Analyst Lead - Global User Operations
Asana
02.2021 - 12.2022
- Led a team of 5 analysts to provide insights and strategy for complex business problems, optimizing operations across the organization.
- Championed data fluency by creating standardized metrics, intuitive dashboards, and compelling business insights.
- Developed and implemented processes to achieve operational excellence, driving efficiency and productivity.
- Mentored and provided guidance to team members, fostering their growth and professional development.
- Extracted and analyzed data from Big Data technologies, such as Redshift and Snowflake, to generate clear and actionable insights.
- Synthesized complex data analyses and effectively communicated findings to stakeholders across the organization.
- Created visually appealing dashboards and visualizations to convey the story of the business and facilitate decision-making.
- Collaborated with cross-functional colleagues daily to drive growth strategies and tactics.
Senior Business System Analyst
Samsara
10.2019 - 01.2021
- Created models to forecast and predict quantitative and comparative evaluations of various business solutions.
- Developed interactive dashboards measuring business KPIs, customer stories, and top trends to help drive reactive business decisions
- Performed system analysis, documentation, testing, implementation and user support for platform transitions as well as platform efficiency resulting in a 90% production increase.
- Designed and updated organizational and CRM subsystems to improve and streamline data collection resulting in cleaner analysis for immediate business needs.
- Provided and supported implementation of business solutions by identifying business needs and carrying out necessary practices and processes.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Data Analyst
Allscripts Healthcare Solutions Inc, CX
02.2018 - 10.2019
- Provided analytic support to the strategic and improvement initiatives across Customer Success department, which resulted in $1.5M savings in a fiscal year.
- Developed and maintained strong professional relationship between Technology, User Research, and Product team to identify trends to be utilized to improve operational efficiencies through CRM efforts.
- Designed and implemented key measurement reports, using Salesforce and Tableau, for conveying metrics to customers, monitoring service levels and attainments, identifying trends and performing root cause analysis.
Product Analyst
BUENA Life
02.2018 - 06.2019
- Assessed and managed operational workflow to provide recommendations and implementation of improvements to optimize operational efficiencies to ensure successful product launch, leading to becoming #1 app of the week for Travel Category for several weeks
- Performed in-depth marketing and product competitor analysis to understand and enter the social commerce market as a strong competitor, resulting in over $500k successful angel seed investments.
- Wrote clear QA, Product User Test Cases, and Data Schema diagrams to maximize efficiency, and performed periodic product, user, and performance test and analysis using Agile and Kanban methodologies.
- Used SQL, Firebase, and Tableau to investigate behavioral variances among different user base segments, location of user base, common user activity, average duration of sessions, and retention of the users, which saw a 98% retention rate among 300 active users.
Senior Product Support Specialist
Practice Fusion Inc, Allscripts
10.2016 - 02.2018
- Consistently exceeded the team's average metrics in daily interactions and customer satisfaction of over88% month to month, while taking on additional team responsibilities.
- Managed the JIRA board to ensure the quality of support ticket, case management and escalations for continuous improvement of response and resolution times thus decreasing SLA time by 12 hours.
- Collaborated with Customer Success, User Research, and Business Operations team to build an effective dashboard documenting user's product life-cycle and feedback resulting in over 10% of product ideas to release earlier than expected.
Education
Bachelor of Science - Psychobiology
University of California - Los Angeles
Los Angeles, CA05.2013
Skills
- Salesforce and Zendesk Admin
- Data analysis and interpretation
- Team management and mentorship
- Clear and articulate communication
- Curiosity and attention to detail
- Adaptability in fast-paced environments
- Strong SQL skills
- Proficiency in BI visualization tools (eg, Looker, Tableau)
Certification
• Data Analytics, General Assembly
Nov 2017
• Python Programming, General
Assembly June 2019
Timeline
Sr. Customer Experience Data Analyst
Asana
01.2023 - Current
Business Analyst Lead - Global User Operations
Asana
02.2021 - 12.2022
Senior Business System Analyst
Samsara
10.2019 - 01.2021
Data Analyst
Allscripts Healthcare Solutions Inc, CX
02.2018 - 10.2019
Product Analyst
BUENA Life
02.2018 - 06.2019
Senior Product Support Specialist
Practice Fusion Inc, Allscripts
10.2016 - 02.2018
Bachelor of Science - Psychobiology
University of California - Los Angeles
• Data Analytics, General Assembly
Nov 2017
• Python Programming, General
Assembly June 2019