Summary

Overview

Work History

Education

Skills

Languages

Websites

Certification

Timeline

Daniel Chin

Bayonne,NJ

Summary

Dedicated client services account manager with extensive experience in data analysis and project management. Skilled in tailoring solutions to meet business needs and driving successful system deployments, ensuring client satisfaction and adherence to deadlines.

Overview

years of professional experience

Certifications

Work History

Implementation /Client Services Account Manager

SlidePay

Bedford Hills, New York

09.2025 - Current

Analyzed user requirements to customize solutions that addressed specific business challenges.
Negotiated contracts with clients and vendors to establish advantageous terms and pricing.
Resolved technical issues during system deployment to improve user experience and satisfaction.
Conducted system testing to verify functionality and performance standards.
Monitored implementation progress to ensure adherence to client deadlines.

Senior Technical Analyst

Heartland Payment Systems

Pearl River, New York

01.2015 - 08.2025

Trained staff on software tools, CRM, and payment solutions to enhance operational capabilities.
Participated in design, implementation, testing, and deployment of systems and enhancements to improve functionality.
Resolved complex technical problems by researching best practices and developing solutions in collaboration with stakeholders.
Utilized SQL queries to extract data from databases for analysis purposes
Adhering to PCI SSC-validated products and solutions
Attended weekly meetings with senior leadership team members to review performance metrics.

Merchant Account Executive

BatchOut

Clifton, New Jersey

02.2010 - 12.2015

Secured Craft Beer Cellars franchise corporate contract, totaling 32 new clients with gross revenue of $2.7 million per year.
Acquired portfolio management for 46 companies, driving consistent year-over-year revenue growth across a $20 million asset base
Performed follow-up calls to customers to assess their assistance needs.
Resolving client inquiries regarding payment transactions and account issues.

System Administrator

L&C Burners INC

The Bronx, New York

06.2003 - 11.2006

Monitored network security, safeguarding company data and resources.
Implemented system updates and patches to maintain security compliance.
Managed server installations and configurations, enhancing system performance.
Developed backup procedures for critical systems to ensure data integrity.
Provided technical support to staff, resolving hardware and software issues.

Education

Bachelor of Science - Computer Information Systems

Devry Institute of Technology

Long Island City, NY

06-2002

Associate of Arts - Accounting

Baruch College

New York, NY

06-1996