Daniel Cianfrone
Middlesex,NJ
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
12
12
years of professional experience
Work History
General Manager
Pops Bike Shop
08.2017 - Current
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
- Handled estimation of parts, bike and component repairs and replacements.
- Provided recommendations to clients in alignment with needs, preferences and budgets.
Sales Associate
Efinger Sporting Goods
09.2011 - 12.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
Education
No Degree - Music Education
Methodist University
Fayetteville, NCHigh School Diploma -
Dunellen High School
Dunellen, NJ08.2012
Skills
- Operations Oversight
- Supply Chain Management
- Business Development
- Staff Supervision
- Customer Relationship Management
- Bike Repairs
- Attention to Detail
- Bike Assembly
- Stock Management
- Sales Support
- Conflict Resolution
- Multitasking
Timeline
General Manager
Pops Bike Shop
08.2017 - Current
Sales Associate
Efinger Sporting Goods
09.2011 - 12.2016
No Degree - Music Education
Methodist University
High School Diploma -
Dunellen High School
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