Daniel Cilva
Lemon Grove,CA
Summary
Compassionate Youth Counselor and Caretaker eager to use 13 years of experience in related roles to bring value to new opportunity. Smart and empathetic with strong knowledge of cognitive behavior technique and standard coping mechanisms. Dependable individual with exceptional people skills. Real team player committed to high levels of job performance. Positively interacts with customers and employees alike in a variety of environments.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Rideshare Driver
Uber
03.2018 - Current
- Achieved high customer ratings on post-trip surveys for timeliness, vehicle cleanliness, and customer service.
- Followed company guidelines and policies when interacting with passengers.
- Built and maintained positive relationships with passengers by providing friendly and professional service.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Assisted passengers with loading and unloading luggage for enhanced customer care.
- Adhered to all safety regulations and traffic laws while driving.
Inventory Team Leader
RGIS
01.2012 - 12.2017
- Oversight of inventory crew of up to 30 employees, ensuring accurate accounting of inventory.
- Identify and make corrections to errors made by inventory staff.
- Communicate with on site management and make sure their concerns are alleviated and confidence in accuracy of inventory is secure.
- Transmit data to corporate office and ensure its proper submission
- Verified orders by comparing names and quantity of items packaged with shipping documents.
Census Enumerator Team Leader
US Census 2010
04.2009 - 11.2011
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Child Care Specialist
Cage Family
09.1999 - 11.2008
- Served as a shadow teacher for child from grades 2 through 4 at UES Elementary School, UCLA.
- Worked in the home with the child for 6 additional years supervising and planning his daily activities.
- Counseled the child on his diagnosed emotional disturbances and provided coping mechanisms.
Youth Development Counselor
Vista Del Mar Child And Family Services
11.1996 - 11.1999
- Monitored youth behavior and offered guidance and support for positive change.
- Coordinated youth programs and activities to enhance life quality and self-esteem.
- Engaged and interacted with youth members, teaching sustainable habits, and coping mechanisms.
- Provided crisis intervention and emotional support to youth.
- Helped youth develop and achieve personal goals with close support.
Grocery Clerk
Boys Market/Food4Less Inc.
11.1988 - 11.1995
- Stocked shelves and organized merchandise displays for easy retrieval.
- Pleasantly greeted customers and provided prompt and courteous service.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
Education
Bachelor of Arts - History
California State University - Long Beach
Long Beach, CA05.1996
Skills
- Expert skills in communication and customer service
- Ability to relate to youth and their challenges
- Knowledgeable about mental health in children and how to help children cope with challenges
- Skill in identifying issues and creating a solution that best fits the situation
- Ability to work well with others while providing supervision and guidance
- Patient and cooperative demeanor
Certification
CBEST Cetrification
Timeline
Rideshare Driver
Uber
03.2018 - Current
Inventory Team Leader
RGIS
01.2012 - 12.2017
Census Enumerator Team Leader
US Census 2010
04.2009 - 11.2011
Child Care Specialist
Cage Family
09.1999 - 11.2008
Youth Development Counselor
Vista Del Mar Child And Family Services
11.1996 - 11.1999
Grocery Clerk
Boys Market/Food4Less Inc.
11.1988 - 11.1995
Bachelor of Arts - History
California State University - Long Beach