Kim Dettmer
Waterloo,IA
Summary
Adept Customer Consultant with a proven track record at Vgm, specializing in elevating customer experiences through expert complaint resolution and active listening. Excelled in maintaining high satisfaction rates by leveraging analytical skills and a professional telephone demeanor. Demonstrated exceptional ability in multitasking and fostering meaningful relationships, ensuring customer loyalty and service excellence.
Overview
4
4
years of professional experience
Work History
Customer Consultant
Vgm
Waterloo, IA
01.2021 - 01.2025
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Verified accuracy of customer accounts by reviewing account information for changes or discrepancies.
- Updated system with order specifics and customer details, preferences, and billing information.
- Developed and maintained positive relationships with customers through efficient communication.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Associate of Arts - Paralegal Studies
American Institute of Commerce
Cedar Falls, IA09-1992
Skills
- Call center experience
- Active learning
- Complaint handling
- Team collaboration
- Customer service orientation
- Calm and professional under pressure
- Complaint resolution
- Professional telephone demeanor
- Multitasking Abilities
- Problem-solving
- Task prioritization
- Analytical skills
- Decision-making
- Relationship building
- Excellent communication
- Microsoft office
- Active listening
References
References available upon request.
Timeline
Customer Consultant
Vgm
01.2021 - 01.2025
Associate of Arts - Paralegal Studies
American Institute of Commerce
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