Titania Banks
Jacksonville,FL
Summary
Knowledgeable Customer Consultant with background in providing top-tier customer service and resolving complex issues efficiently. Successfully managed customer relationships and improved satisfaction levels through proactive approach. Demonstrated strong communication and problem-solving skills in all interactions, ensuring seamless customer experiences.
Customer service professional prepared to contribute extensive expertise in client relations and problem resolution. Proven ability to enhance customer satisfaction through effective communication and adaptable solutions. Known for fostering team collaboration and consistently achieving desired outcomes, employing key skills in active listening and conflict resolution.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Consultant
JEA
12.2021 - 02.2025
- Assisting customers with account navigation, explaining to customer their utility bills, paying bills, bills summary, scheduling payment plans and or payment arrangements, scheduling appointments
- Managed high call volumes, maintaining exceptional service standards while efficiently handling customer concerns.
- Enhanced customer satisfaction by addressing and resolving inquiries promptly and professionally.
Member/Claims Representative
AmeriHealth Caritas
11.2017 - 12.2021
- Handling Providers/members medical questions with Florida Medicaid
- Helping members with enrollment, terming of tpl, member billing, member companies and grievances, and any other medical needs
- Assisting providers with claim information and policies
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
Assistant manager
Advance America
07.2017 - 10.2017
- Payday Advances
- Cashier
- Money gram transaction
- Opening and closing office
- Assist employees in daily work activities
- Questions or concerns
- Supervised day-to-day operations to meet performance, quality and service expectations.
Recovery Agent
ERC
02.2015 - 07.2016
- Collections, custom service rep, Inbound and outbound calls
Customer Service Rep
Cash America Pawn
08.2011 - 10.2014
- Helping customers with extending their valuable pawns and loans
- Purchasing gold jewelry from customers in exchange for financial help
- Assisting Customers in receiving payday advances
Sales Associate
Cititrends
01.2011 - 03.2011
- Served customers in a quick productive time
- Helped customers pick out particular merchandise to purchase
- 100 percent Excellent accuracy in cash register activities
Customer Service
Convergys
10.2009 - 03.2010
- Helped customers reconsolidate their accounts
- Gathered information used to effectively handle customers
- Handled customers online questions and purchasing
CNA - Certified Nursing Assistant
Southpoint Terrace
01.2006 - 11.2007
- Managed the care of clients daily needs and activities
- Made certain all medications of clients are distributed and taken as needed
- Built a companionship and with the residence
CNA
West jax rehab
06.2006 - 10.2006
- Satisfied clients by making sure that they are as comfortable and relaxed as possible
- Assisted clients and their family members with any concerns, request, and special needs
Education
Diploma - Pharmacy Technician
Heritage Institute
Jacksonville, FL01.2011
High School -
William M. Raines High School
01.2005
Skills
- Pharmacy Technician Experience
- Clinical Pharmacy Experience
- Compounding Medications
- Medical Terminology
- Live chat
- Call center experience
- Complaint handling
- CRM software
- Active learning
- Customer service
- Time management
- Attention to detail
- Multitasking
Certification
Driver's License
Personal Information
- Title: Customer Consultant ll
- Work Permit: Authorized to work in the US for any employer
Timeline
Customer Consultant
JEA
12.2021 - 02.2025
Member/Claims Representative
AmeriHealth Caritas
11.2017 - 12.2021
Assistant manager
Advance America
07.2017 - 10.2017
Recovery Agent
ERC
02.2015 - 07.2016
Customer Service Rep
Cash America Pawn
08.2011 - 10.2014
Sales Associate
Cititrends
01.2011 - 03.2011
Customer Service
Convergys
10.2009 - 03.2010
CNA
West jax rehab
06.2006 - 10.2006
CNA - Certified Nursing Assistant
Southpoint Terrace
01.2006 - 11.2007
High School -
William M. Raines High School
Diploma - Pharmacy Technician
Heritage Institute
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