Jerquette Coley
Dania,FL
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Kforce Professional Staffing & Solutions
Tampa, FL
11.2022 - 03.2023
- Assist pebt foodstamp clients about their benefits of their cases.
Customer Service Representative
Alpha1Staffing
, FL
08.2022 - 09.2022
- Assist in the Broward County Elections with update parties information to be able to vote.
Delivery Driver
Staffmark
06.2022 - 08.2022
- Deliver Hello Foods Packages to Residents or Business.
Certified Pharmacy Technician
Randstad
Boca Raton, FL
11.2021 - 05.2022
- Preparation of medications for patients
- Receiving and verifying the prescriptions
- Processing prescriptions electronically and ensuring all information is complete and accurate
Remote Customer Service Representative
Kforce Professional Staffing & Solutions
Hallandale Beach, FL
02.2021 - 01.2022
- Interact with customers to handle complaints, process orders, and provide information about products and services
- For unemployment and CDC vaccine hotline in regards to answering any questions about cov19
- Assist with answer question about disaster assistance with Fema project.
Customer Service Representative
MCI Telecommunications
, United States
01.2021 - 05.2021
- Assist with appointment scheduling for Cov19 Vaccines.
Driver
Uber Partner Drivers
Hallandale Beach, FL
06.2018 - 08.2020
Uber
Health Service Technican, Sierra Life Care, Commercial
, FL.
07.2019 - 10.2019
- Driver pick passenger up and take them to they destination
- Provide direct care of students grade K-5
- Administrate daily medication to students,Check student temperature
- Maintain health records and perform clerical work.
Counselor
After School Program Hollywood
Margate, Fl. FL
10.2018 - 01.2019
- Assist elementary students in the after-school program with homework playing outdoors sports and activities along with learning arts and crafts.
Call Center Specialist
Walgreens - Home Fl
01.2018 - 09.2018
- Resolve routine, general questions and problems submitted by customers, physician offices, patients and third-party vendors via different sources with limited variety following.
Customer Service Representative
Thinking Direct Marketing Work at Home Fl
Coral Springs, FL
10.2017 - 12.2017
- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
Member Service Representative
Teleperformance
North Lauderdale
07.2016 - 01.2017
- United Healthcare assists with open enrollment for Medicare members
- Updating information, providing information about their health plans, assist with payments on their accounts, Answering inbound/ outbound calls, handling customer complaints, questions, etc.
Customer Service Representative
Convey Health Solutions
Miramar, FL
10.2015 - 01.2016
- Envision assists members and pharmacy with information about member prescription, handling eligibility and enrollment and payment processes, answering inbound/outbound calls
- Handling customer complaints, questions, etc.
Customer Service
Home Nashville TN
, TN
08.2014 - 02.2015
- Assist members with payments on accounts, provide tracking information for online orders, Updating information for Toys R Us
- Resolve customer's complaints, questions or concerns, keep current and up- to-date information filed or stored correctly, outbound calls, processing card payments.
Customer Service Representative
Atlantic Media Sources
Deer, Fl
10.2013 - 04.2014
- Renewing magazine subscriptions, processing card payments, handling subscription enrollment and cancellations, providing accurate information about magazine content and subscription, handling subscribers complaints, questions, or concerns, dealing with inbound calls, reaching out to potential customers to sell the subscription.
Customer Service Representative/Sales Associate
Kelly Employment Agency
Miami, FL
11.2012 - 02.2013
- Answering inbound and outbound calls, updating information, assist with online customer orders, processing customers online orders, keeping up with information regarding customer orders, relying upon tracking information, location or site of client's order
- Handling customer complaints, concerns or questions.
Education
High school or equivalent - General Education
Beacon Career Institute
12.1997
Miami Northwestern Senior High
12.1991
Skills
- Customer Service (7 years)
- CSR
- Call Center
- Customer Support
- Driving Experience
- Delivery Driver Experience
- Customer Care
- Telecommunication
- Pharmacy Technician Experience
- Certifications and Licenses
- Pharmacy Technician Certification
- Driver's License
- Verbal and Written Communication
Timeline
Customer Service Representative
Kforce Professional Staffing & Solutions
11.2022 - 03.2023
Customer Service Representative
Alpha1Staffing
08.2022 - 09.2022
Delivery Driver
Staffmark
06.2022 - 08.2022
Certified Pharmacy Technician
Randstad
11.2021 - 05.2022
Remote Customer Service Representative
Kforce Professional Staffing & Solutions
02.2021 - 01.2022
Customer Service Representative
MCI Telecommunications
01.2021 - 05.2021
Uber
Health Service Technican, Sierra Life Care, Commercial
07.2019 - 10.2019
Counselor
After School Program Hollywood
10.2018 - 01.2019
Driver
Uber Partner Drivers
06.2018 - 08.2020
Call Center Specialist
Walgreens - Home Fl
01.2018 - 09.2018
Customer Service Representative
Thinking Direct Marketing Work at Home Fl
10.2017 - 12.2017
Member Service Representative
Teleperformance
07.2016 - 01.2017
Customer Service Representative
Convey Health Solutions
10.2015 - 01.2016
Customer Service
Home Nashville TN
08.2014 - 02.2015
Customer Service Representative
Atlantic Media Sources
10.2013 - 04.2014
Customer Service Representative/Sales Associate
Kelly Employment Agency
11.2012 - 02.2013
High school or equivalent - General Education
Beacon Career Institute
Miami Northwestern Senior High
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