Jamie Campbell

• Responsibilities include but are not limited to;
• Maintaining availability for incoming calls and answering borrowers and lender inquiries as well as assisting third party callers to the best of my ability
• Insuring privacy guidelines and standards are upheld
• Verifying caller identity and authorization for each individual call per regulatory guidelines
• Applying knowledge of mortgage process as well as many other areas of home ownership to assist borrowers with their concerns
• Providing accurate and detailed information regarding all aspects of loan servicing
• Maintaining a CPD count of 55 calls or more as well as an average quality assurance score of 90% or more.

• This position was in a high volume call center
• During my time in this position, I consistently scored 100% on Internal and departmental QA audits and provided accurate and concise information to callers
• Daily tasks included but were not limited to:
• Answering calls in a polite manner
• Being ready to assist members and dental providers with benefit questions and claims information
• Reviewing benefits for dental policies and informing members of their coverage
• Accurately providing details on claim denials and claims processing information
• Identifying issues with claim submittals
• Maintaining adherence goals and an average handle time of 4:20 per call.

• Receiving and processing information regarding damage claims
• Contacting customers to resolve damage issues to avoid further escalation
• Determining fault and approving/denying claims
• Maintaining accurate lists of current jobs
• Relaying completed job information to businesses the work is being completed for
• Submitting utility locate requests
• Routing technicians
• Handling emails, inbound calls, and outbound calls
• Assisting customers with questions
• Booking appointments for on site utility locates
• Other miscellaneous tasks

• Warehouse position
• Tasks include sorting auto parts, maintaining a receiving log, processing ups/FedEx orders, answering calls, moving/wrapping skids, and receiving payments from customers
• Dispatch tasks include; invoicing and routing orders to drivers in a timely manner, ensuring that all orders are shipped in full with no errors, giving updated ETA’s to customer upon request, and ensuring regular fleet vehicle maintenance.

• Tasks included feeding dogs, letting dogs out to the yard, insuring there was fresh water for each dog and answering calls from clients
• Additionally included filing paperwork, checking dogs in/out, cleaning, and other miscellaneous tasks.

• Job included tasks such as checking bags for contraband items, assisting guests, answering questions, and directing guests when needed.

Position included :

• Scheduling appointments and conducted follow-up calls to clients
• Responding to emails and other correspondence to facilitate communication and enhance business processes
• Managing filing system, entering data and completing other clerical tasks