Sharon Asbury-Lampkin
Savvy Business Professional
Gastonia,NC
Summary
Collaborative individual with expertise in providing exemplary service regarding benefits support. Multitasking Benefits Specialist knowledgeable in state and federal regulations and maintaining the benficiaries' confidentiality.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Customer Service Representative
Great Carolinas Health and Financial Wellness LLC
Charlotte, NC
11.2020 - Current
- Providing exceptional customer service support to clients in regards to questions about work site benefits
- Providing a liaison between upper management executives and the client.
Senior Benefits Consultant
GoHealth
06.2020 - 11.2020
- Accurately and professionally assisting beneficiaries with their health insurance options as well as other ancillary products.
Business Development Representative
Gastonia Nissan
Gastonia, NC
09.2019 - 03.2020
- Actively listening to potential customers that are currently in the market for a vehicle
- Providing information to the customer that's helpful
- Resolving customer complaints/ concerns from a previous or current visit
- Ensuring total customer satisfaction from phone interaction.
Business Development Representative
Victory Chevrolet
Charlotte, NC
11.2013 - 09.2019
- Answered telephone calls from potential customers who have been solicited through advertisements
- Telephoned or wrote letters to respond to correspondence from customers or to follow up initial sales contacts
- Scheduled appointments for sales representatives to meet with prospective customers or for customers to attend sales presentations.
Education
Master of Science - Business Administration And Management
Liberty University
Lynchburg, VA 08.2021 - Current
High School Diploma -
St. Gregory High School
08.1998 - 06.2000
Skills
Microsoft Office (6 years)10-Key Data Entry (6 years)Customer Service Skills (8 years)SalesMarketingCustomer ServiceCustomer CareCommunicationsBusiness DevelopmentSales ExperienceBankingCRM SoftwareData entryInside SalesRelationship ManagementInsurance License
Professional telephone demeanor
Administrative support
CRM
Licenses
NC Accident/Health License
NC Medicare License
Timeline
Master of Science - Business Administration And Management
Liberty University
08.2021 - Current
Customer Service Representative
Great Carolinas Health and Financial Wellness LLC
11.2020 - Current
Senior Benefits Consultant
GoHealth
06.2020 - 11.2020
Business Development Representative
Gastonia Nissan
09.2019 - 03.2020
Business Development Representative
Victory Chevrolet
11.2013 - 09.2019
High School Diploma -
St. Gregory High School
08.1998 - 06.2000