Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shatarrian Cottonham

Dallas

Summary

Dedicated customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound and outbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

IKS Health
Coppell
12.2024 - Current
  • Handles patient calls about medical bills, explains charges, sets up payment plans, collects past due amounts, and ensures HIPAA compliance, acting as a crucial link between patients and providers, requiring strong communication, problem-solving, and empathy

Customer First Advocate

GoodLeap
03.2022 - 12.2024
  • Answer customer service phone calls
  • Run and analyze reports
  • Basic review and clearing of underwriting conditions to approve or deny loan files

Customer Service Representative

Chewy
10.2021 - 02.2022
  • As a customer service representative for Chewy I take calls assisting customers with their online accounts
  • I help customers place orders for their pets search for new foods and or other pet product or supplies they may need

Personal Shopper

Walmart
06.2018 - 10.2020
  • I worked as a personal shopper, shopping for customer’s groceries or other personal items

Customer Service Representative

The Pisa Group
08.2016 - 12.2016
  • I worked as a Customer Service Rep taking calls for2 different News paper sources

Education

High school diploma -

Richardson High School
Richardson, TX

Skills

  • Microsoft Word
  • Outlook
  • Time Management
  • Customer service (7 years)
  • Underwriting
  • Organizational skills
  • HIPAA compliance
  • Technical skills in CRM/billing system
  • US Healthcare Revenue Cycle
  • Typing
  • English
  • Phone etiquette
  • Time management
  • Communication skills
  • Customer relationship management
  • Computer skills
  • Microsoft Powerpoint
  • Hospitality
  • Guest services
  • Guest relations

Certification

Food Handler Certification

Timeline

Customer Service Representative

IKS Health
12.2024 - Current

Customer First Advocate

GoodLeap
03.2022 - 12.2024

Customer Service Representative

Chewy
10.2021 - 02.2022

Personal Shopper

Walmart
06.2018 - 10.2020

Customer Service Representative

The Pisa Group
08.2016 - 12.2016

High school diploma -

Richardson High School
Shatarrian Cottonham