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Accomplished Customer Service Representative with a proven track record at Lowe's Home Improvement, excelling in conflict resolution and critical thinking. Enhanced customer loyalty through empathetic complaint resolution and efficient online support. Skilled in Microsoft Office and active listening, consistently delivering high customer satisfaction and team collaboration for improved service delivery.

Lashawna Watts is an experienced Customer Service. Driven by building interpersonal connections with each and every customer. I am currently earning a degree in Psychology at Southern New Hampshire University. I entered The customer service world to explore to make a difference and to show passion for helping other.

Authorized to work in the US for any employer

  Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
  Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.
  Conscientious with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Team player comfortable in competitive, fast-paced environments. Effective in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
  Proactive with expertise delivering support services and resolving customer complaints. Trained in support software and deescalation techniques. Demonstrated competencies in operating multi-line phone systems, taking orders and updating documentation.
  Personable customer servce offering years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.


Experienced call center lead with a proven track record of guiding teams and improving performance over five years. Skilled in using CRM software to streamline operations and implement cost-effective strategies. Authorized to work in the US for all employers, offering a wealth of experience and expertise to any organization.

Shawniece Perkins

Summary

Overview

Work History

Customer Service Representative

Shift Leader

Shift Supervisor/Pharmacy Technician

Education

High school or equivalent -

Skills

Certification

Timeline

Customer Service Representative

Shift Leader

Shift Supervisor/Pharmacy Technician

High school or equivalent -

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