Summary
Overview
Work History
Education
Skills
Youth Pastor
Timeline
Generic
Davonne Smith

Davonne Smith

Dayton,OH

Summary

I Have Has Several years in customer service call center work I am proficient in call tasking call handling engaging customers. Order taking and processings customer refunds or exchanges. I have background knowledge in shipping and freight Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

MetLife
09.2021 - Current
  • I currently work as a disability Customer Service Representative
  • I answer inbound calls, assisting customers with information concerning that status of their disability claim
  • In this role I sometimes reach out to health care providers for information concerning customers disability
  • This role can be very fast paced depending on call volume you, requiring you to be knowledgeable, and able to type fast to resolve customers concerns
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Educated customers about billing, payment processing and support policies and procedures.

CSR

Rush Transportation & Logistics
03.2020 - Current
  • Take inbound calls from customer scheduling a delivery
  • We make various deliveries for customers
  • We have vehicles ranging from a small car up to a tractor trailer
  • I handle specific accounts as well making sure there normal deliveries are scheduled and made on time as well as any updates in their information.
  • Answered constant flow of customer calls with minimal wait times.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Increased efficiency and team productivity by promoting operational best practices.

CSR/Sales

Victoria's Secret
08.2019 - 01.2020
  • This is a call centers position
  • Answering all inbound call so related to store experiences and online orders
  • Kept records of customer complaints
  • Handled emails, inbound calls, and outbound calls

Housekeeper

Scioto Services
03.2019 - 06.2019
  • My job was to ensure the cleanliness of the building, keep up the trash, keeping the bathrooms clean and stocked
  • This was a temporary position, and was not long term.

Customer Service Representative

CareSource
01.2018 - 11.2018
  • During my time on this job I was responsible for answering inbound calls
  • Many of the calls were from providers,doctors, and assistants concerning payment on medical claims
  • Also any updates within the company and claims
  • I had to resign from This be position due to family issues at the time.

Production Operator

MAHLE Behr Dayton L.L.C
03.2017 - 01.2018
  • My responsibility on this job was to build radiators for several different makes and models of vehicles
  • Building these parts included several different steps
  • Each part required a different rate and different amount that had to be built each night.

Production Worker

Fuyao Glass America
04.2016 - 03.2017
  • During my time with this company I was responsible for making laminated side glass for varies different vehicles
  • This job requires team work and a good eye
  • This was an assemble line and we were responsible for catching all defects in the glass before being packaged
  • I had to resign from this position due to employer changing hours with short notice.

Housekeeper

Bethany Village
06.2015 - 04.2016
  • Clean residents room thoroughly, dinning rooms, therapy rooms all cleaning includes high dusting sanitizing, polishing, vacuuming, and mopping.

Education

Associate - Social Work

Clark State Community College

diploma - undefined

Dunbar Early College
2014

Skills

  • Call Center (3 years)
  • Customer Service (3 years)
  • Cleaning
  • Housekeeping (2 years)
  • Time Management
  • CSR (3 years)
  • Customer Care
  • Typing (2 years)
  • Excel (2 years)
  • Microsoft Office (2 years)
  • Microsoft PowerPoint
  • Microsoft Word
  • Microsoft Excel
  • Active Listening
  • Order Fulfillment
  • Typing Proficiency
  • Customer Service
  • Reading Comprehension
  • Managing Multiple Tasks

Youth Pastor

I am a Youth Pastor at my local church New Vision Word Center. I assist with teaching children's church during Sunday morning service. I plan youth outings and events such as skating, youth programs, and fundraisers. I am responsible for creating the lesson plans and structuring the crafts for each Sunday lesson.

Timeline

Customer Service Representative

MetLife
09.2021 - Current

CSR

Rush Transportation & Logistics
03.2020 - Current

CSR/Sales

Victoria's Secret
08.2019 - 01.2020

Housekeeper

Scioto Services
03.2019 - 06.2019

Customer Service Representative

CareSource
01.2018 - 11.2018

Production Operator

MAHLE Behr Dayton L.L.C
03.2017 - 01.2018

Production Worker

Fuyao Glass America
04.2016 - 03.2017

Housekeeper

Bethany Village
06.2015 - 04.2016

Associate - Social Work

Clark State Community College

diploma - undefined

Dunbar Early College

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Davonne Smith