Daniel Cortes
Grovetown,GA
Summary
Dedicated bilingual customer service professional with over 6 years of experience in retail operations and client relations. Expertise in assisting members, efficiently resolving issues, and fostering a positive customer experience. Recognized for reliability, adaptability, and a strong commitment to teamwork, consistently contributing to team success and customer satisfaction. Passionate about enhancing service delivery and building lasting relationships with clients.
Overview
7
7
years of professional experience
Work History
Spanish Interpreter (Remote)
Independent Contractor
06.2025 - 01.2026
- Facilitated effective communication by providing Spanish/English interpretation services to support medical, legal, and customer service interactions.
- Maintained accuracy and confidentiality in all communications to uphold organizational integrity.
- Handled a significant volume of calls each day to uphold customer service standards and streamline communication processes.
- Translated documents, ensuring contextual accuracy and cultural relevance for target audiences.
- Provided real-time interpretation services during meetings and conferences, enhancing participant engagement.
- Collaborated with healthcare providers to ensure clear understanding of patient needs and treatment options.
Solar Consultant
Legacy Power
01.2025 - 06.2025
- Instructed homeowners on solar energy solutions, emphasizing cost savings and environmental advantages.
- Generated leads, conducted consultations, and crafted tailored proposals to meet client needs.
- Developed and maintained relationships with key stakeholders, enhancing customer satisfaction and retention.
- Developed strong relationships with clients, leading to increased referrals and repeat business.
- Enhanced company reputation through exceptional customer service and consistent follow-up communications.
Store Manager / Retail & Operations Manager
Abercrombie & Fitch
07.2019 - 01.2025
- Managed daily store functions to ensure efficient staffing, comprehensive training, accurate inventory control, and regulatory compliance.
- Directed and mentored a team of 20–35 associates to enhance overall performance and boost morale.
- Implemented sales strategies that increased annual revenue by 10%+.
- Oversaw safety protocols, loss prevention, and customer service resolution.
- Managed budgets, reporting, and merchandising to meet corporate standards.
- Developed and implemented visual merchandising strategies to enhance customer experience.
Education
High School Diploma -
Alonso High School
Tampa, FL05.2019
Associate of Arts - Business Management
TESU
Trenton, NJ05.2028
Skills
- Customer support expertise
- Bilingual Communication (English/Spanish)
- Effective conflict resolution
- Time & Project Management
- Accuracy & Confidentiality
- Effective team engagement
- Ability to thrive in fast-paced environments
- Effective verbal communication
- Interpersonal communication
- Documentation skills
Timeline
Spanish Interpreter (Remote)
Independent Contractor
06.2025 - 01.2026
Solar Consultant
Legacy Power
01.2025 - 06.2025
Store Manager / Retail & Operations Manager
Abercrombie & Fitch
07.2019 - 01.2025
High School Diploma -
Alonso High School
Associate of Arts - Business Management
TESU