Elizabeth Guzman
Providence,RI
Summary
Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Authorize to work in the US for any employer.
Overview
7
7
years of professional experience
Work History
Spanish Interpreter (Remote)
Kelly Staffing Services
Providence, RI
09.2023 - 09.2024
- Enhanced communication by accurately interpreting complex legal documents for Spanish-speaking clients.
- Streamlined workflow for colleagues by efficiently managing multiple interpretation projects simultaneously.
- Delivered exceptional customer service to both English-and Spanish-speaking clients through skillful written and verbal communication abilities.
Team Lead Sales Associate
ALDO SHOES
Providence, RI
02.2023 - 09.2023
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Assistant Store Manager
Crystal Hookah Store
03.2022 - 02.2023
- Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Sales Associate
Metro PCS
Providence, RI
06.2021 - 02.2022
- Greet Customers in a friendly and polite manner, Stamp, mark, and tag prices on merchandise,
- Educate costumers about current promotions, Assist customers with requests in store and on the phone, Ring up costumers at the cash register, take payments and issue receipts.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Packer
T.J. Max Distribution Center
06.2018 - 04.2020
- Count, select, and sort items, Pack or unpack merchandise in and out of boxes, Load and unload merchandise from trailers, Follow company guidelines regarding packing to ensure arrive at their destination, Keep complete records of all materials that go through the warehouse
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Complied with safety, health, and environmental regulations as prescribed by law.
Cashier
Bajas Taqueria
04.2017 - 06.2018
- Handle cash, credit transactions with costumers, Promptly and empathetically handled guest concern and complaints, Greet customers, Performed all position responsibilities accurately and in a timely manner
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked closely with shift manager to solve problems and handle customer concerns..
Education
Rhode Island College
Providence, RIHigh School Diploma -
Central High School
Providence, RI08.2016
Skills
- Payment Processing
- Billing and Collections
- Teamwork and Collaboration
- Sales Training
- Customer care
- Sales strategy
- POS Systems
- Bilingual
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Spanish Interpreter (Remote)
Kelly Staffing Services
09.2023 - 09.2024
Team Lead Sales Associate
ALDO SHOES
02.2023 - 09.2023
Assistant Store Manager
Crystal Hookah Store
03.2022 - 02.2023
Sales Associate
Metro PCS
06.2021 - 02.2022
Packer
T.J. Max Distribution Center
06.2018 - 04.2020
Cashier
Bajas Taqueria
04.2017 - 06.2018
Rhode Island College
High School Diploma -
Central High School