Daniel Cortez
Alexandria,VA
Overview
10
10
years of professional experience
Work History
Admissions Coordinator
Prosperity Eating Disorders And Wellness Center
02.2024 - Current
- Provided exceptional customer service during phone and email interactions with prospective clients and their families, addressing concerns promptly and professionally.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Collaborated with admissions team to develop and implement strategies to improve admissions process.
- Compiled and analyzed data to track admissions trends and make recommendations for improvements.
Bartender
Lena's Wood Fire Pizza
08.2023 - 07.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Health Access Consultant
World Bank Group
04.2023 - 07.2023
- Assisted clients in navigating complex industry challenges with strategic recommendations.
- Managed client relationships through regular check-ins and updates on project progress.
- Responsibilities included scheduling patients, insurance claim verification, assisting patients navigate healthcare regulations and policy
- Streamlined internal processes to enhance team efficiency and improve overall project outcomes.
Bar Manager
The Pinemoor
06.2022 - 07.2023
- Responsible for training new staff and ensuring product is stocked for service
- Closing manager for the restaurant on designated days of the week.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
Assistant Manager
Olive Garden
06.2018 - 05.2022
- Trained new employees throughout their week-long training program
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Compared labor vs sales on an hourly basis and adjusted staffing as necessary, provided support to all areas in the restaurant during high volume periods and handled guest relations.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Patient Access Coordinator
Northwestern Medical Center
10.2020 - 04.2022
- Supervised the Emergency Room and Surgical Services teams within Patient Access
- Assisted in staff training on new procedures, policies, and software applications to improve overall performance of the department.
- Improved patient satisfaction by streamlining the registration process and reducing wait times.
- Collaborated with clinical teams to coordinate bed assignments for incoming patients, optimizing hospital space utilization.
Patient Access Specialist
University of Vermont Medical Center
09.2018 - 05.2020
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Office Supervisor
Mosaic Center for Students of Color
02.2017 - 05.2019
- Oversaw the scheduling calendar for the student center and aided in marketing for sponsored events
- Participated in monthly meetings with office directors and provided input from a student perspective
- Processed a range of documentation and entered information into databases.
Catering Manager (seasonal)
Balducci's Gourmet Market
07.2016 - 08.2018
- Reading sales trend reports and comparing to previous year performance.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
Catering Associate
Balducci's Gourmet Market
07.2014 - 07.2016
- Processing payment on all accounts receivable and outstanding invoices
- Maintained accurate records of event details, invoices, contracts, ensuring streamlined organization across all aspects of the catering process.
- Ensured orders where ready on time and deliveries left the store on time for their destination.
- Answered calls, responded to emails, and spoke with clients face-to-face.
Education
Master of Science - Healthcare Administration
Champlain College
Burlington, VT09.2022
Bachelor of Science - Exercise Science
University of Vermont
Burlington05.2020
Skills
- Self-motivated, team player with strong organizational and interpersonal skills
- Always looking to learn new skills, take on extra responsibilities, and grow professionally
- Accustomed to working in busy, pressurized environments where high standards are expected
- Experienced specialist with a passion for delivering outstanding service
Leadership Experience
- Secretary of Alianza Latinx (2017-2018)
- President of Alianza Latinx (2019-2020)
- Vice President of Administration for Phi Mu Delta (2018)
- President of Phi Mu Delta (2019)
Languages
Spanish
Native or Bilingual
Timeline
Admissions Coordinator
Prosperity Eating Disorders And Wellness Center
02.2024 - Current
Bartender
Lena's Wood Fire Pizza
08.2023 - 07.2024
Health Access Consultant
World Bank Group
04.2023 - 07.2023
Bar Manager
The Pinemoor
06.2022 - 07.2023
Patient Access Coordinator
Northwestern Medical Center
10.2020 - 04.2022
Patient Access Specialist
University of Vermont Medical Center
09.2018 - 05.2020
Assistant Manager
Olive Garden
06.2018 - 05.2022
Office Supervisor
Mosaic Center for Students of Color
02.2017 - 05.2019
Catering Manager (seasonal)
Balducci's Gourmet Market
07.2016 - 08.2018
Catering Associate
Balducci's Gourmet Market
07.2014 - 07.2016
Master of Science - Healthcare Administration
Champlain College
Bachelor of Science - Exercise Science
University of Vermont
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