Daniel Covey
Pulaski,USA
Summary
Dynamic IT Technician with a proven track record at Blue Ridge Cancer Care, specializing in network troubleshooting and offering exceptional technical support. Expert in system administration and adept at enhancing system performance, demonstrated by leading the resolution of a long-standing network issue. Collaborates effectively across teams, ensuring optimal IT operations and user satisfaction.
Overview
24
24
years of professional experience
Work History
IT Technician
Blue Ridge Cancer Care
Blacksburg, USA
02.2022 - Current
- Company Overview: a practice in the US Oncology Network
- Providing network, operation, desktop configuration, and IT liaison for third-party support for highly visible and critical systems for patient management
- Experience with Windows server 2022, Ubuntu, Linux mint
- Knowledge of Azure
- Experience with Windows 10 and 11 enterprise, Office 365 suite
- Install / configure Cisco AP’s and Switches as well as Routers
- Setting up LAN and Wireless networks
- First tier support for diagnosing and troubleshooting network related problems including cloud systems, providing log information
- In addition to providing assistance with onsite installation, upgrades, configuration, and diagnostics of printers, working with vendors to offer additional support based on SLA agreements
- Assisting workers with security issues and standard operating procedures to maintain access and renew access as well as Physicians with their Security access to numerous Electronic Health Systems (Epic, HCA etc.)
- Image laptops, manage users via PXE Boot, and train users on Windows 10 and Windows 11
- Working knowledge of Athena and IKM G2 troubleshooting, root cause analysis, and resolution completion
- Troubleshoot issues with Windows, IKM G2, Athena and all other office applications for USON
- Track and create multiple tickets within ServiceNow while remoting into computers with end users
- Working as the single technical point of contact covering three separate geographical office locations for support and equipment management
- Lead on resolving a reoccurring issue at BRCC by collaborating with ATOS regarding a switch loop back issue that had been unresolved for over a year and a half
- A practice in the US Oncology Network
IT Technician
Wall Residences
Floyd, USA
07.2021 - 11.2021
- User account management (assign and configure new users and groups)
- Active Directory Services Management (Windows server 2022)
- Image client machines (laptops and desktops) user credential based
- Security alert monitoring and configuration (Bit Defender, Gravity Zone)
- Network monitoring and configuration
- MS Office 365 installation and cloud management for clients
- Providing timely and quality response to help desk tickets (ConnectWise)
- Hardware build, repair, troubleshoot of client machines
- Create knowledge base documentation
- SOP (standard operating procedures)
- Android and Apple iOS configuration and support
- Researched, proposed, and implemented a new ticketing system for trial use based on company funding, technical requirements, and use cases
- Collaborate with software as a service provider (New River Computing)
Service Technician
Transformco-Sears
Roanoke, USA
09.2020 - 07.2021
Service Technician
Coca-Cola Consolidated
Dublin, USA
09.2019 - 07.2020
Service Technician II
WPS, Whaley Food Service
Greensboro, USA
03.2018 - 08.2019
Service Technician
Hobart
Roanoke, USA
09.2017 - 03.2018
Senior Field Service / Refrigeration Tech / Service Advantage Technician
Pepsi (PBG)
Dublin, USA
06.2011 - 09.2017
Advance Technical Support
Dish Network
Christiansburg, USA
03.2006 - 06.2011
Customer Service Engineer
DocuPro, Inc. (Xerox)
Williamsburg, USA
03.2001 - 05.2004
Education
Associate - Computer and Information Science, Cyber and Network Security
ECPI University
Virginia Beach, VA01.2020
Computer Science - IST Non-Degree Program
New River Community College
Dublin, VASkills
- Application installations
- Information security
- Network troubleshooting
- Application support
- Hardware installation
- Security patching
- Technical support
- Troubleshooting and Diagnostics
- Desktop technical support
- Software configuration
- Helpdesk services
- IT documentation
- Help desk operations
- Network maintenance
- User training
- Help desk management
- Mobile device management
- Remote support
- Peripheral maintenance
- Server maintenance
- Network security
- IT asset management
- Wireless networking
- Software updating
- System administration
- Operating system management
- Peripheral repair
- Inventory control systems
- System performance optimization
Locations
- Pulaski, VA, 24301
- Christiansburg, VA, 24073
Phone
5406290840, mobile
- Daniel.covey@outlook.com, personal
- Daniel@covey.me, personal
Timeline
IT Technician
Blue Ridge Cancer Care
02.2022 - Current
IT Technician
Wall Residences
07.2021 - 11.2021
Service Technician
Transformco-Sears
09.2020 - 07.2021
Service Technician
Coca-Cola Consolidated
09.2019 - 07.2020
Service Technician II
WPS, Whaley Food Service
03.2018 - 08.2019
Service Technician
Hobart
09.2017 - 03.2018
Senior Field Service / Refrigeration Tech / Service Advantage Technician
Pepsi (PBG)
06.2011 - 09.2017
Advance Technical Support
Dish Network
03.2006 - 06.2011
Customer Service Engineer
DocuPro, Inc. (Xerox)
03.2001 - 05.2004
Associate - Computer and Information Science, Cyber and Network Security
ECPI University
Computer Science - IST Non-Degree Program
New River Community College
Similar Profiles
Mary Elizabeth BrittainMary Elizabeth Brittain
Registrar at UNC Health Care Blue RidgeRegistrar at UNC Health Care Blue Ridge
JOSEPH ELDRETHJOSEPH ELDRETH
Operations Manager at LINCARE/ BLUE RIDGE HOME CARE JVOperations Manager at LINCARE/ BLUE RIDGE HOME CARE JV
Gracie BeachGracie Beach
Medical Assistant at Blue Ridge Community Health CareMedical Assistant at Blue Ridge Community Health Care
Tessa ShafferTessa Shaffer
Babysitter at Friend Of The FamilyBabysitter at Friend Of The Family
Jennifer KinlawJennifer Kinlaw
Registered Nurse at AHC MeadowbrookRegistered Nurse at AHC Meadowbrook