Daniel Coxen
Tallahassee,FL
Summary
Customer service professional with 19 years of experience in transaction processing and complaint resolution. Demonstrated expertise in enhancing customer satisfaction through comprehensive product knowledge and effective communication strategies. Proven track record of resolving issues efficiently and promoting products effectively.
Overview
20
20
years of professional experience
Work History
Customer Service Staff Member
Publix Grocery Store
Tallahassee, Florida
04.2006 - 02.2026
- Processed customer transactions at checkout stations efficiently and accurately.
- Resolved customer complaints promptly, ensuring customer satisfaction and loyalty.
- Assisted customers with product inquiries and store navigation to enhance shopping experience.
- Educated customers about promotions and store policies clearly to improve engagement.
- Built strong relationships with repeat customers through exceptional service, fostering brand loyalty.
- Collaborated with team members to streamline service delivery and achieve common goals.
- Maintained cleanliness and organization of store environment during shifts.
- Monitored security risks, recognizing potential fraudulent activities within store.
Education
Associate of Arts - General Studies
Tallahassee Community College
Tallahassee, FL08.2011
Associate of Science -
Lively Technical Center
Tallahassee, FL05.2004
High School Diploma -
Wakulla County Education Center
Sopchoppy, FL05.2002
Skills
- Microsoft 365 proficiency
- Customer relationship management
- Complaint resolution
- Transaction processing
- Product knowledge
- Risk assessment
- Promotional communication
- Transaction accuracy
Timeline
Customer Service Staff Member
Publix Grocery Store
04.2006 - 02.2026
Associate of Arts - General Studies
Tallahassee Community College
Associate of Science -
Lively Technical Center
High School Diploma -
Wakulla County Education Center