William J Trankina
Saint Charles,IL
Summary
Seasoned Floor Staff Member with experience in providing top-notch customer service in fast-paced environments. Possess strong skills in problem-solving, team collaboration and communication. Have consistently improved efficiency and productivity through hands-on management and leadership. Known for maintaining cleanliness and organization on the floor while ensuring customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Floor Staff Member
Classic Cinemas
Saint Charles, IL
06.2022 - 08.2024
- Maintained an organized work environment by delegating tasks to staff as needed.
- Maintained an organized and clean work environment.
- Processed payments using cash registers and point-of-sale systems.
- Resolved customer complaints in a professional manner.
- Performed inventory counts.
- Assisted in training new employees on shift operations.
Front of House Staff Member
Chick-fil-A
Batavia, IL
04.2021 - 12.2021
- Ensured compliance with health and safety regulations in the restaurant.
- Processed customer payments accurately and efficiently.
- Resolved customer complaints promptly and professionally.
- Collaborated with kitchen staff to ensure orders were prepared quickly and accurately.
- Handled cash register transactions for both dine-in and take-out orders.
- Memorized menu and offered discerning recommendations, remained steps ahead of patrons' needs and desires and accurately gauged level of interest in conversation and small talk.
Education
Bachelor of Science - Psychology
Illinois State University
Normal, IL05-2027
Skills
- Microsoft 365 Proficiency
- Customer Service
- Written and Oral Communication
- Punctuality
- Sales Proficiency
- Collaboration
- Goal-Oriented
- Cash Handling
- POS System Operation
Certification
- Red Cross CPR & First Aid Certification
Affiliations
- InterVarsity
- The Gray Matters Collective
- Freelance Photographer
Timeline
Floor Staff Member
Classic Cinemas
06.2022 - 08.2024
Front of House Staff Member
Chick-fil-A
04.2021 - 12.2021
- Red Cross CPR & First Aid Certification
Bachelor of Science - Psychology
Illinois State University
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