Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Daniel Crocker

El Paso,USA

Summary

Solutions-focused professional with over eight years of progressive implementation experience, combining exemplary customer service expertise and advanced technical product knowledge. An experienced leader with perspective, drive, and the ability to analyze and implement. A professional who responds to challenges with confidence, resiliency, and focus, driven by challenge and the opportunity for growth.

Overview

9
9
years of professional experience

Work History

Implementation Solution Consultant

Paycor
El Paso, Texas
10.2024 - Current
  • Identified needs of customers promptly and efficiently.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Organized client meetings to provide project updates.
  • Maintained positive working relationship with fellow staff and management.

Senior Solutions Consultant

UKG
El Paso, TX
10.2022 - 07.2024
  • Managed configuration, installation, and troubleshooting of applications and software for clients
  • Adapted strategies to align with industry-specific workflows, client base, and protocols in order to cater to unique client requirements
  • Gained proficiency in managing global payrolls, General Ledger, and Benefit Plans
  • Consistently and efficiently delivered mission-critical resolutions
  • Achieved and maintained a perfect record of customer satisfaction

Implementation Consultant

ADP - Automatic Data Processing, Inc.
El Paso, TX
01.2021 - 10.2022
  • Cultivated product expertise by simultaneously and successfully implementing Enhanced Time and Workforce Manager
  • Improved productivity by making significant contributions to project module development
  • Assisted in the coordination of product integration efforts by working closely with Implementation Technical Leads on development and testing tasks

Implementation Specialist III

ADP - Automatic Data Processing, Inc.
El Paso, TX
01.2016 - 01.2021
  • Developed payroll processing expertise encompassing troubleshooting issues, importing data from external sources, generating comprehensive reports, and ensuring accuracy of employee records
  • Coordinated and maintained a weekly team meeting to enhance knowledge and cooperation
  • Successfully supported and mentored new hire associates

Education

Master's Degree - Creating Writing

College of Fine Arts, University of Texas At El Paso
05.2026

Bachelor's Degree - English

College of Liberal Arts, University of Texas At Austin
05.2009

Skills

  • Paycor Perform
  • UKG Pro
  • ADP Workforce Now
  • Salesforce
  • Client Implementation
  • Multi-Project Management
  • Teamwork and Collaboration
  • Team Leadership
  • Problem Solving
  • Analytical Thinking
  • Excel Expert
  • Typing Speed: 95 WPM
  • Adult Sports Team Captain

References

Available upon request.

Languages

Spanish, Limited

Timeline

Implementation Solution Consultant

Paycor
10.2024 - Current

Senior Solutions Consultant

UKG
10.2022 - 07.2024

Implementation Consultant

ADP - Automatic Data Processing, Inc.
01.2021 - 10.2022

Implementation Specialist III

ADP - Automatic Data Processing, Inc.
01.2016 - 01.2021

Master's Degree - Creating Writing

College of Fine Arts, University of Texas At El Paso

Bachelor's Degree - English

College of Liberal Arts, University of Texas At Austin

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