Daniel Cruz
La Salle,IL
Summary
Dynamic Store Manager with a proven track record at Dollar General, excelling in customer service and team leadership. Expert in inventory management and training, I enhanced sales through innovative promotional displays and ensured compliance with safety standards, fostering a secure shopping environment. Committed to delivering exceptional customer experiences and operational excellence.
Overview
13
13
years of professional experience
Work History
Store Manager
Dollar General Store
La Salle, IL
01.2023 - Current
- Oversaw daily store operations, ensuring efficient workflow and customer satisfaction.
- Managed inventory levels, implementing effective stock replenishment strategies.
- Trained and mentored new staff on store procedures and customer service standards.
- Developed promotional displays to enhance product visibility and drive sales.
- Ensured compliance with safety regulations, fostering a secure shopping environment.
Diagnostic Specialist
AutoZone
Peru, IL
12.2019 - 12.2022
- Conducted diagnostic assessments on vehicles to identify issues and recommend solutions
- Utilized diagnostic tools and systems to ensure accurate vehicle performance evaluations
- Collaborated with team members to streamline diagnostic processes and improve turnaround times
- Provided exceptional customer service by explaining technical issues in understandable terms
- Analyzed common vehicle problems to develop preventative maintenance recommendations for customers
Receiving Associate
Walmart
Spring Valley, IL
01.2013 - 11.2018
- Received and inspected incoming shipments for accuracy and quality.
- Organized merchandise on shelves and in storage areas to maintain inventory flow.
- Operated warehouse equipment, including forklifts and pallet jacks, safely and efficiently.
- Assisted in training new associates on receiving processes and safety protocols.
- Maintained clean and organized work environment adhering to safety standards.
- Unloaded pallets and deliveries and organized products in warehouse.
Education
GED -
Cardinal Hayes High School
The Bronx, NY06.2001
Skills
Customer service
Problem-solving
Customer relations
Multitasking and organization
Store operations
Customer service management
Training and mentoring
Store opening and closing
Team leadership
Friendly and positive
Shift scheduling
Cash management
Timeline
Store Manager
Dollar General Store
01.2023 - Current
Diagnostic Specialist
AutoZone
12.2019 - 12.2022
Receiving Associate
Walmart
01.2013 - 11.2018
GED -
Cardinal Hayes High School