Daniel De Angelis

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Verified customer identification and documentation for compliant transactions.
• Maintained up-to-date knowledge of product and service changes.
• Educated and engaged customers with new bank products and services.

Volunteer

• Used specialized software to track and maintain case incident numbers and logs.
• Assisted callers in emergency situations with appropriate information and support.

• Improved overall user experience through support, training, troubleshooting, improvements and communication of system changes.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Used critical thinking to break down problems, evaluate solutions and make decisions.

• Kept close eye on customers to quickly spot leaving guests and clear tables for future customers.
• Assisted with dining room set up prior to and after service period.