Daniel De Los Santos
Englishtown,NJ
Summary
Experienced installation and repair technician with work history setting up, repairing and configuring telecommunications equipment. Talented at building relationships with customers and solving problems with little oversight. Excellent communication and planning skills.
Overview
17
17
years of professional experience
Work History
Network Technician
Verizon
03.2013 - Current
- Installed cabling, routers and telephone systems for data communications networks.
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Assigned application access, security roles and permissions.
- Worked with outside vendors for fiber installations and service.
- Performed necessary maintenance to support network availability.
- Ran cabling and installed data drops for new node installations.
- Performed tracing and patching operations for copper networks.
- Operated 4-pair test equipment to terminate network cabling at blocks and routing points.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Assisted in test and turn up on Verizon's Next Generation Network for the state of New Jersey
- Maintain and Provision high bandwidth and transport systems including DS0,DS1,T1,T3, OC3,OC48,OC192, Sonet
- Configured and maintained network backup and recovery procedures.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
Facilities Technician
Verizon
02.2007 - 03.2013
- Responded to service requests during and after business hours.
- Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
- Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
- Provided training to customers to enhance use and understanding of network systems.
- Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
- Read blueprints and schematics to correctly place equipment.
- Maintained overhead and underground pressurized cables and auxiliary equipment.
Education
No Degree - Computer Aided Drafting And Design
Brookdale Community College
Lincroft, NJHigh School Diploma -
Manalapan High School
Englishtown, United States06.2003
Skills
- Preventive Maintenance
- Network configuration
- Regulatory Policy Enforcement
- Hardware Inventory Management
- Network Troubleshooting
- Ticket management
Timeline
Network Technician
Verizon
03.2013 - Current
Facilities Technician
Verizon
02.2007 - 03.2013
No Degree - Computer Aided Drafting And Design
Brookdale Community College
High School Diploma -
Manalapan High School