EMMANUEL ADDO
Orange,NJ
Summary
Experienced Network Technician with [Number]-year record working with large-scale networks where data security is priority. CCNA versed in network security, protocols and software. Extensive background working with network monitoring and authentication packages.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Network Technician
MTA-New York City Transit
04.2018 - Current
- Troubleshot hardware and software to determine and rectify network problems.
- Ran cabling and installed data drops for new node installations.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Diagnosed and resolved hardware, software and network problems and replaced defective components.
- Supported users both local and by phone with problem resolution and education.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Assessed and responded to network system alerts, prioritizing serious faults to rapidly address downtimes.
Support Technician
Siemens Healthineers
03.2016 - 04.2018
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Trained users on how to operate components and systems.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Monitored systems in operation and quickly troubleshot errors.
IT Support Specialist
Advance Power Technology
05.2012 - 02.2014
- Used ticketing systems to manage and process support actions and requests.
- Created help desk tickets, troubleshot and resolved desktop issues.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Updated software to safeguard against security flaws.
- Responded to faults in networks to rapidly restore connectivity and prevent unnecessary downtimes.
Education
No Degree - Cyber Security
New Jersey Institute of Technology
Newark, NJ11.2021
Associate of Science - Electrical, Electronics Engineering Technologies
Essex County College
Newark, NJ12.2008
Bachelor of Science - Computer And Information Sciences
University Of Ghana
Accra, Ghana09.2001
Skills
- Hardware Inventory Management
- Preventive Maintenance
- Regulatory Policy Enforcement
- Helpdesk Administration
- Network Configuration
- Networking Hardware Installation
- Software Configuration
- Network Monitoring
- Network Installation
- Network Performance Tuning
- Network Security
- Operating System Knowledge
- Firewall Administration
- Time Management
- Virtualization Technologies
Certification
- CompTIA Security+
- CCNA - Cisco Certified Network Associate
Timeline
Network Technician
MTA-New York City Transit
04.2018 - Current
Support Technician
Siemens Healthineers
03.2016 - 04.2018
IT Support Specialist
Advance Power Technology
05.2012 - 02.2014
No Degree - Cyber Security
New Jersey Institute of Technology
Associate of Science - Electrical, Electronics Engineering Technologies
Essex County College
Bachelor of Science - Computer And Information Sciences
University Of Ghana
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