Norredine sadi
Helpdesk Technician /database Administrator
revere,MA
Summary
Proficient help desk technician offering more than 3 years of experience in helpdesk operations, network maintenance and mobile device support. Applies technical expertise and diagnostic abilities toward solving problems and maintaining usability and performance. Versed in large data storage networks, voice/data innovations and VPNs.
Overview
7
7
years of professional experience
1
1
Language
Work History
Network Technician
Boston Public Health commission
Boston, MA
05.2022 - Current
- Working With IT and ITS department, system administrators
- Support over 1300 users daily and manage over 900 computers, Laptops, tablets and Phones
- Working closely with Dell manufacturer on replacing, fixing materials under warranty
- Fix Brocken materials onsite
- Manage all Boston public homeless shelters admin users
- Manage, install, troubleshoot all Boston public commission applications
- Manage all Boston public school’s nurse’s department
- Installing and configuring hardware and software components to ensure usability
- Troubleshooting hardware and software issues
- Establishing good relationships with all departments and colleagues
- Conducting daily backup operations
- Managing technical documentation.
IT technician
Boston Harbor Hotel
Boston, MA
06.2020 - 05.2022
- Works in close collaboration with the Director of Information Technology improving leadership, direction and guidance to staff and managing operational activities to achieve the department’s long and short-range goals and business objectives
- Direct the provision of IT support and services, managing the IT department’s work teams and units including instructional Technology, help desk, computer labs, Media and audio-visual server and Network Administration and communication services
- Assist the director of IT in formulating and implementing policies, procedures and standards
- Assist in preparing, monitoring and administering annual budget for the department, including staffing, equipment and supplies
- Working collaboratively to coordinate system availability, performance management, and capacity planning issues timely, accurate and prompt turnaround of work orders/requests
- Act on behalf of the director of IT in his/her absence as directed
- Working with third party vendors such as cabling companies, network, telephone, manufacturers.
Database administrator
The Boston language institute
03.2016 - 06.2020
- Install and configure new SQL Servers 2019, and support 2016 ,2014,2012 instances
- Design databases
- Configure and maintaining different high availability technologies that are used to support MSSQL i.e
- Log shipping, transactional, and snapshot replication, mirroring, failover clustering, Always on arability group
- Collaborate with the team to establish and maintain standards across the environment
- Monitor and tune database performance
- Handle database maintenance tasks (backups/restores, updating statistics and rebuilding indexes)
- Monitor database system resources and performance
- Handle performance tuning
- Perform database development tasks and batch scripting
- Ensure client satisfaction with data collection, presentation and other efforts
- Develop SQL queries and procedures, create custom reports, and modify existing queries and reports to enhance organizational productivity
- Work with developers to optimize database performance
- Writing SQL stored procedures, executing data loads, and performing data modeling in support of multiple development teams.
Education
Bachelors of Science - Art,InformatioTechnology
University Mouloud Mammeri Algeria
Skills
Maintenance Organization and development / Equipment installation and repair Network configuration/Wireless access points/New employee training /Regulatory Policy Enforcement/Hardware Inventory Management /Helpdesk Administration /Onsite installation /Order Processing Systems /Warranty Requirements /Emergency Situations
Network Troubleshooting
Hardware Inventory Management
Regulatory Policy Enforcement
User training
Helpdesk administration
Networking Hardware Installation
Wireless Area Network (WAN) Architecture
Network support
Mobile device management
Component installation
Multitasking Abilities
Timeline
Network Technician
Boston Public Health commission
05.2022 - Current
IT technician
Boston Harbor Hotel
06.2020 - 05.2022
Database administrator
The Boston language institute
03.2016 - 06.2020
Bachelors of Science - Art,InformatioTechnology
University Mouloud Mammeri Algeria