Angelot Charles
Baltimore,United States
Summary
Ambitious Network Technician proud to offer maximal uptimes and optimal network performance. Approaches each repair and maintenance task with deep respect for network users and meticulous attention to technical detail. Ready to serve as first line of defense against network downtimes and business operations disruptions.
Overview
13
13
years of professional experience
Work History
Network Technician
Believe Broadband
Baltimore, MD
12.2021 - Current
- Monitored operational and security procedures for numerous computers in network, related systems administration and maintenance protocols.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Collaborated with network administrator in moving private folders to new Exchange servers.
- Collaborated with networking personnel at providers and data centers to determine origination points for faults and recover from malfunctions.
- Identified and immediately resolved issues with network devices.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Configured rack server network hardware considering rail depth, hardware mounting and cable routing.
- Ran cabling and installed data drops for new node installations.
- Traveled to remote office locations to install nodes and implement client software rollouts.
- Configured and maintained network backup and recovery procedures.
- Evaluated security measures and made recommendations to network administrator for upgrades and changes.
- Performed system patches, service packs, hot fixes and new security configurations.
- Performed network diagnostics to determine performance levels of new installations and detect faults in existing infrastructure.
- Performed necessary maintenance to support network availability.
- Configured, monitored and maintained email applications and virus protection software.
- Troubleshot hardware and software to determine and rectify network problems.
- Replaced failed hardware in server rack systems, swapping hard disks, power supplies and other field serviceable components.
- Performed tracing and patching operations for copper networks.
IT Technician
RPS
Rockville , MD
06.2020 - Current
- Maintained office PCs, networks and mobile devices.
- Imaged and prepared new computers for integration into company networks and systems.
- Patiently walked individuals through basic troubleshooting tasks.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
- Monitored systems in operation and quickly troubleshot errors.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Recovered critical information from data back ups to restore functionality.
- Corrected connectivity faults to restore user access to local networks, cloud-based storage and public web.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Executed technology implementation projects with minimal downtimes and business disruptions.
- Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
- Served as backup for staff members, responding to system failure and maintenance emergencies.
- Set up and maintained user accounts and client access.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
Security Officer
Broadway Security
Baltimore, MD
04.2019 - 05.2022
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Oversaw daily monitoring and patrolled buildings, grounds and work sites.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Checked and verified photo identification prior to granting facility access.
- Reported suspicious activities and persons to law enforcement.
- Performed pat-downs to look for unauthorized materials and weapons.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Monitored central alarm systems for fire, intrusion and duress alarms.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Security Site Supervisor
Global Security
Saint Marc, Haiti
01.2012 - 10.2018
- Wrote and submitted daily reports on security team operations.
- Upheld strict security and safety procedures to protect business from financial losses due to theft or careless mismanagement.
- Developed improved training methods with focus on public safety and officer awareness.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Removed unauthorized persons from facility grounds.
- Managed team schedules to provide effective security coverage for building needs.
- Screened vendors and contractors before granting access to restricted areas within mall.
- Provided guidance to security staff on appropriate courses of action for diverse situations.
- Monitored work of contractors in design, construction and startup phases of security systems.
- Managed security staff rotation for position coverage on breaks.
- Trained security workers on site-specified procedures.
- Recorded daily security occurrences in site assignment log.
- Completed shift handover reports and debriefed next shift upon arrival.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety and asset protection.
Education
Certificate - A+ Certificate
Baltimore City Community College
Baltimore, MD07.2019
Certificate - Computer Networking
Baltimore City Community College
Baltimore, MD07.2019
Certificate - Cyber Security
Baltimore City Community College
Baltimore, MD07.2019
Associate of Arts - Education
Toussaint Louverture College
Saint Marc, Haiti05.2014
Skills
- Equipment Installation and Repair
- Administration Protocols
- Regulatory Policy Enforcement
- User Training
- Network Configuration
- Helpdesk Administration
- WAN Optimization
- Bug Fixes
- Maintenance Organization and Development
- Hardware and Software Monitoring
- Hardware Inventory Management
- Switches and Routers
- Monitoring Recovery
- Onsite Installations
- Technology Planning
Languages
French
Native or Bilingual
English
Timeline
Network Technician
Believe Broadband
12.2021 - Current
IT Technician
RPS
06.2020 - Current
Security Officer
Broadway Security
04.2019 - 05.2022
Security Site Supervisor
Global Security
01.2012 - 10.2018
Certificate - A+ Certificate
Baltimore City Community College
Certificate - Computer Networking
Baltimore City Community College
Certificate - Cyber Security
Baltimore City Community College
Associate of Arts - Education
Toussaint Louverture College
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