Daniel DeNinno
Irwin,PA
Summary
Accomplished Branch Manager with a proven track record at Citizens Bank, enhancing customer satisfaction and streamlining operations. Expert in Branch Operations Management and adept at Conflict Resolution. Skilled in building relationships, my leadership has consistently exceeded performance objectives, fostering team growth and operational excellence. Proven track record of colleague engagement and retention. 3 hired and developed colleagues have been promoted. Increased team member retention at Giant Eagle, limited union grievance losses.
Overview
24
24
years of professional experience
Work History
Branch Manager
Citizens Bank
Oakmont, PA
08.2018 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
Retail Banker
Citizens Bank
Pittsburgh, PA
01.2010 - 08.2018
- Strengthened client portfolio by identifying needs and recommending suitable financial products or services.
- Kept current with financial services marketplace and legal and regulatory environment to uphold highest ethical requirements of industry.
- Complied with regulatory, legal and ethical requirements to protect bank assets.
- Followed through on risk and compliance processes and policies to safeguard customer assets, maintain privacy and act in best interest.
Human Resources Manager
Giant Eagle
Monroeville, PA
04.2002 - 12.2009
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
Sales Associate
RadioShack
Pittsburgh, PA
10.2007 - 07.2008
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Cashier
Pharmor Pharmacy
Pittsburgh, PA
11.2000 - 03.2002
Education
Business Management
Community College of Allegheny County
Pittsburgh, PASkills
- Branch Operations Management
- Excellent time management skills
- Excellent work ethic
- Attention to Detail
- Coaching and Mentoring
- Team Supervision
- Relationship building and management
- Client Relationship Management
- Employee Development
- Staff Management
- Operations Management
- Decision-Making
- Sales management
- Process Improvement
- Staff recruitment
- Conflict Resolution
- Client acquisition
- Banking
- Performance Reviews
- Financial Services
- Community Relations
Timeline
Branch Manager
Citizens Bank
08.2018 - Current
Retail Banker
Citizens Bank
01.2010 - 08.2018
Sales Associate
RadioShack
10.2007 - 07.2008
Human Resources Manager
Giant Eagle
04.2002 - 12.2009
Cashier
Pharmor Pharmacy
11.2000 - 03.2002
Business Management
Community College of Allegheny County