Daniel Dianich

- Managed a team of 8 software implementation specialists who were responsible to manage each client implementation after signing up for the service
- Hired and grew team size focusing on specialization to ensure clients received the highest level of service
- In the 2023 calendar year, team broke both the monthly and yearly revenue activation records for the company
- Decreased days to revenue by an average of 35% by focusing on continuous process improvement and cross department collaboration

- Worked cross-functionally with engineering, product, and operations teams to ensure project timelines and releases remain on track
- Revised the entire user login process with the application to be more secure and include in-app training to significantly decrease the amount of in person training needed to launch a client
- Analyzed results from projects through the lens of revenue impact, customer satisfaction, and process change adaption across teams impacted

- Responsible to manage the large client implementations and drive standardization of workflows
- Delivered on tight timelines by working with both clients and internal teams to overcome objections and any issues that that would arise

- Through strategic planning and outreach, developed a promotional program which piloted
with 10 small businesses in the Los Angeles area
- Responsible for ad buying campaigns on all social platforms, as well as delivering weekly analysis reports on how each campaign is delivering.

- Responsible for lead generation, prospecting, appointment setting, and pitching small business owners on CPC/CPM ad packages.
- Provided recommendations on ad packages based on individual client's need, budget and specific revenue related goals.