Daniel Diaz
Kissimmee,FL
Summary
To obtain a position in a firm, grounded company where I can display my skills and have a path to move up through said company.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Pharmacy Technician 3213
Publix Specialty Pharmacy
02.2024 - 05.2024
- Provide premiere customer service.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Collected co-payments or full payments from customers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Counted and labeled prescriptions with correct item and quantity.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Entered and processed patients' prescriptions into internal system.
Pharmacy Technician
Publix Pharmacy
08.2023 - 02.2024
- Provided premiere customer service
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Collected co-payments or full payments from customers.
- Counted and labeled prescriptions with correct item and quantity.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
Pharmacy Technician
CVS Specialty Pharmacy
11.2022 - 03.2023
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Entered and processed patients' prescriptions into internal system.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
Home Care Technician
Integrated Home Care
09.2021 - 02.2022
- Deliver DME equipment to patient homes and at hospitals
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
- Suggested specialized fixtures, test equipment and procedures for failure analysis.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Keep stock accurate in the truck in case of any new orders to make throughout the day.
Registered Pharmacy Technician
Publix Pharmacy
04.2014 - 09.2021
- Provide premiere customer service
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Cashier/Front Clerk
Publix Supermarkets
01.2012 - 01.2014
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Provided premiere customer service
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
Sales Associate/Customer Service
RideMakerz
03.2011 - 11.2011
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Provided positive first impressions to welcome existing, new, and potential customers.
Sales Associate/Customer Service
Walt Disney World
01.2006 - 01.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
High School Diploma -
Liberty High School
05.2008
Some College (No Degree) -
Valencia College
Kissimmee, FLSkills
- Proficient in microsoft office
- Tech savvy with computers
- Highly versed in data entry and typing
- Fluent in English and Spanish
- Customer Service oriented
- Teamwork oriented
- Technical Support
References
References are available on request.
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician 3213
Publix Specialty Pharmacy
02.2024 - 05.2024
Pharmacy Technician
Publix Pharmacy
08.2023 - 02.2024
Pharmacy Technician
CVS Specialty Pharmacy
11.2022 - 03.2023
Home Care Technician
Integrated Home Care
09.2021 - 02.2022
Registered Pharmacy Technician
Publix Pharmacy
04.2014 - 09.2021
Cashier/Front Clerk
Publix Supermarkets
01.2012 - 01.2014
Sales Associate/Customer Service
RideMakerz
03.2011 - 11.2011
Sales Associate/Customer Service
Walt Disney World
01.2006 - 01.2009
High School Diploma -
Liberty High School
Some College (No Degree) -
Valencia College