Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Yaquetta Tillery

Raleigh,NC

Summary

To obtain a leadership position through which I will utilize my extensive experience of working with individuals from all walks of life, my passion for personal growth, and my drive to make a difference in the world. PTCB Certified Pharmacy Technician. Proficient knowledge of Medications, Pharmacy Management Systems and Medical terminology. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History of sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities. Patient-oriented Pharmacy Technician with extensive experience preparing, filling and labeling medications. Highly skilled at processing prescriptions and managing pharmacy inventory. Well-versed in interacting with patients to answer questions and provide status updates on prescription fills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Certified Pharmacy Technician

Walmart
Raleigh, NC
01.2024 - Current
  • Conducted compliance packaging of prescribed medications into unit dose containers.
  • Entered patient profile information into computer systems accurately and completely.
  • Assisted pharmacists in preparing prescriptions for filling, including counting tablets and labeling bottles.
  • Received verbal prescriptions from physicians or nurse practitioners via telephone, fax or electronic means.
  • Maintained records of controlled substances dispensed according to state regulations.
  • Resolved customer complaints regarding product quality or quantity issues.
  • Performed administrative duties such as filing, data entry, answering phones.
  • Ensured accurate billing information was included on prescription orders prior to processing them.
  • Adhered to all federal, state and local laws governing the practice of pharmacy technicians.
  • Monitored stock levels of medications in the pharmacy's inventory system.
  • Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
  • Received and verified daily incoming drug inventories, reported discrepancies, and logged items into inventory system.
  • Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Enhanced pharmacy efficiency by developing and implementing organizational systems.
  • Assisted with pharmacy technology updates and troubleshooting to ensure efficient operation.
  • Ensured compliance with state and federal pharmacy laws and regulations.

Patient Customer Service Representative

Alorica
10.2023 - Current
  • Providing excellent customer service to clients
  • Educating clients on health insurance plans along with benefit options
  • Providing detailed documentations after client services.

Insurance Verification Specialist

Pomeroy Technologies
03.2021 - 12.2022
  • Ensure and assist in Prior Authorizations, Medical products and qualifications of insurance benefit plans
  • Track, Document and complete medical billing services and rejections
  • Assists with outbound calling to clients, doctors and pharmacies to inquire information regarding client accounts
  • Participate in testing and implementation of system updates and new plan implementations.

Education

Bachelor's of Vocal Performance in Music -

Chowan University
12.2019

Skills

  • Proficient in Medical Billing/Insurance Verification
  • Proficient in Microsoft Office
  • Knowledgeable of HIPAA compliances
  • Superb customer service/support
  • Customer satisfaction measurement
  • Information Security
  • Call Management
  • Paperwork Processing
  • Data Entry
  • Account updating
  • Inbound and Outbound Calling
  • Complaint resolution
  • Product Knowledge
  • Data Collection
  • Reading Comprehension
  • Filing
  • Retail sales customer service
  • Microsoft Office Suite
  • Medication dispensing
  • Prescription management
  • Pharmacy software
  • Drug interaction assessment
  • Insurance processing
  • Patient education
  • Customer relationship management
  • Inventory management
  • Problem solving
  • Attention to detail
  • Team collaboration
  • HIPAA regulations
  • Pharmaceutical calculations
  • Insurance billing
  • Filling prescriptions
  • Prescription interpretation
  • FDA compliance
  • Proper labeling procedures

Certification

  • IT and Cybersecurity Risk Management Essential Training Issued October 2023
  • Cybersecurity Foundations Issued October 2023
  • Certified Pharmacy Technician (CPhT) Issued June 2025

References

Available upon request

Timeline

Certified Pharmacy Technician

Walmart
01.2024 - Current

Patient Customer Service Representative

Alorica
10.2023 - Current

Insurance Verification Specialist

Pomeroy Technologies
03.2021 - 12.2022

Bachelor's of Vocal Performance in Music -

Chowan University

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Yaquetta Tillery