Daniel Diaz
Spartanburg,SC
Summary
Logical Dispatch Coordinator offering 12-year background scheduling and dispatching drivers, work crews and vehicles to appropriate locations according to predetermined schedules. Skillful in preparing daily work and run schedules and overseeing communications within specifically assigned territories. Results-oriented and productive individual committed to quality service and customer retention. well trained in dispatch software programs such as Maptive, Data Track, and Xcelerator.
Overview
13
13
years of professional experience
Work History
Warehouse Manager
Guardian Logistics Solutions
10.2023 - Current
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
Operations Dispatch Lead
Select Express (AIT Worldwide Logistics)
11.2011 - 03.2023
- Responded to high volume of phone and email requests to provide logistics information.
- Checked weight of vehicles and load parameters against customer specifications and DOT requirements.
- Monitored driver locations in field and solved discrepancies to keep team on-track.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Directed dispatching, routing, and tracking of 25-40 fleet vehicles.
Onsite Coordinator
Select Express
11.2011 - 11.2013
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Education
GED -
Herbert H Lehman High School
01.2008
Skills
- Resource Monitoring
- Database Maintenance
- Schedule Coordination
- Distance Estimation
- Data Entry
- Route Navigation
Timeline
Warehouse Manager
Guardian Logistics Solutions
10.2023 - Current
Operations Dispatch Lead
Select Express (AIT Worldwide Logistics)
11.2011 - 03.2023
Onsite Coordinator
Select Express
11.2011 - 11.2013
GED -
Herbert H Lehman High School