Summary
Overview
Work History
Education
Skills
Timeline
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Daniel Dillon

Cincinnati,OH

Summary

Accomplished Operations Supervisor with a proven track record at Cedar Fair, enhancing team productivity and operational efficiency. Expert in management and guest relations, I excel in cultivating productive relationships and implementing strategic improvements. Skilled in complex problem-solving and ensuring accuracy in documentation, I drive results through effective team training and delegation utilizing 6 years of experience with Opera PMS and Opera Cloud.

Overview

5
5
years of professional experience

Work History

Operations Supervisor

Cedar Fair
07.2023 - Current
  • Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
  • Motivated and trained employees to maximize team productivity.
  • Managed internal operational standards and productivity targets.
  • Enforced regulatory and company policy compliance to improve workplace and employee safety and readiness.

Front Desk Supervisor

Cedar Fair
05.2022 - 07.2023
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Scheduled and assigned daily work and activities for team members.
  • Collaborated with team members to handle guest requirements from check-in through check-out.
  • Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.

Front Desk Associate

Cedar Fair
05.2019 - 05.2022
  • Maintained cleanliness and organization of front desk area.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Took reservations over phone, in person, and via computer for guests and provided confirmation information.

Education

No Degree - Blockchain Engineering

Lorain County Community College
Elyria, OH
05.2024

High School Diploma -

Marion L Steele High School
Amherst, OH
05.2019

Skills

  • Management
  • Desktops, Laptops and Mobile Devices
  • Delegation
  • Guest Relations
  • Team Training
  • Cultivating Productive Relationships
  • Operations and Procedural Knowledge
  • Complex Problem-Solving
  • Improve Performance
  • Comprehensive Opera PMS knowledge
  • Comprehensive Opera Cloud Knowledge

Timeline

Operations Supervisor

Cedar Fair
07.2023 - Current

Front Desk Supervisor

Cedar Fair
05.2022 - 07.2023

Front Desk Associate

Cedar Fair
05.2019 - 05.2022

No Degree - Blockchain Engineering

Lorain County Community College

High School Diploma -

Marion L Steele High School
Daniel Dillon